Center Operations Specialist

Benefits We are a global mission‑driven organization that offers generous paid time off, volunteer days, and military leave. Our employees receive a competitive 401(k) match, comprehensive benefits, and opportunities for training and education reimbursement. A Certified Great Place to Work® 96% feel good about how we support the community 94% are proud to tell others they work at the USO 92% say their work has special meaning—it’s not "just a job" 91% felt welcomed from day one Over 88% agree all employees are treated fairly, regardless of race or gender Position Center Operations Specialist – Nashville, TN Principal Duties and Responsibilities Execute day‑to‑day Center operational procedures, ensuring a cost‑effective, safe, welcoming and clean environment. Monitor and maintain facilities and equipment to be ready‑to‑use, and enforce sanitary and food‑handling guidelines and regulations. Engage and interact with Center visitors, serving as a subject‑matter expert about amenities, tours, classes, programs and services; troubleshoot issues and may direct and manage vendors. Help maintain Center operations within budget. Monitor and maintain, accurately report inventory, handle cash, and provide data for financial, operational and statistical reports. Produce ad‑hoc reports as required. Create and maintain a Standard Operating Procedure file detailing local operational procedures and Center activities to enable prompt reporting, easy rotation and follow‑on. Assist the Center Operations Manager or other leaders in planning, overseeing, and leading the execution of operational areas which may include programs, logistics, inventory management, budget, social media and database management. Assist with operations and program communications and awareness. Compile and prepare announcements, stories and photos for social media, local media and website publications, ensuring compliance with USO media guidelines. Deliver or assist in managing the planning and evaluation of new and existing USO programs, activities and events on and off US military installations, coordinating all functions, materials and assets to ensure effectiveness and efficiency. Assist the Center Operations Manager or higher‑level colleagues in reviewing USO programs and service needs, research and recommend new programs and services, and implement any resulting changes. With key internal and external stakeholders, assist in developing, improving and maintaining working relationships with the U.S. Military, local community leaders, partners and donors, and media representatives to enhance awareness and generate support for the USO mission. Coordinate with Center colleagues to ensure adequate resources—including volunteers, materials and supplies—are available for all programs, events and activities; serve as a program resource to colleagues and oversee volunteer participation. Communicate key information to volunteers, including shift openings, policy changes, development opportunities, and generate reports from the volunteer database related to hours worked and applications in process or received. Direct prospective volunteers through the application process, coordinate on‑the‑job training, implement volunteer recognition events, run relevant reports (e.g., award milestones, birthdays), and submit Volunteer of the Quarter nominations. May be required to operate a USO or personal motor vehicle. Other duties as assigned, including backfilling for the Center Operations Manager or other positions, as directed by senior leaders. Job Specifications High School Diploma or equivalent. 2+ years of work experience in event management, marketing, retail, customer service, recreation facility or related role. Relevant experience in a non‑profit, military, multicultural and/or global organization preferred. Strong interpersonal, customer service and problem‑solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism. Proficiency using computers and electronic equipment. Working knowledge of Microsoft Office Suite and volunteer management software. Experience with Digital Cheetah preferred. Demonstrated ability to exercise sound judgment on controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise. Demonstrated initiative, self‑motivation and attention to detail; ability to manage multiple projects with competing priorities and adapt quickly to changing organizational needs. Ability to collaborate effectively in a team environment. Ability to perform basic math and follow proper cash/donation handling and reporting procedures, including project management and budget reconciliation. Willingness and ability to work non‑standard hours as needed. General knowledge of the military community preferred. Ability to obtain and maintain proper credentials to access USO Center locations, including security, credit, background screening, SOFA status, and a valid driver’s license. Ability to obtain and maintain a valid United States passport and valid foreign driver’s license (in applicable locations/regions). Must be a strong advocate of the USO’s mission. Details This position is located in Nashville, TN. Preference will be given to local candidates within commuting distance to the location. Resume and cover letter are required for full consideration. Background check – education, criminal and driving records required. The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all‑inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload. #J-18808-Ljbffr