Business Development & Account Manager

Job Description

Job Description

Benefits:

• 401(k)
• Employee discounts
• Paid time off

About the Role:

24 Cks LLC is seeking a results-driven Business Development & Account Manager to expand our commercial customer base throughout Northern California while building lasting relationships with existing clients. This is an opportunity for a self-motivated sales professional who enjoys developing new business, strengthening customer partnerships, and making a visible impact in a growing company. 

This position serves customers throughout the San Francisco Bay Area and Northern California. Candidates must reside within Northern California and be available for regular in-person customer visits. Relocation assistance is not provided. 

This role is responsible for generating new business opportunities, developing long-term client partnerships, and identifying solutions that help commercial kitchens operate more efficiently. The ideal candidate can communicate effectively with chefs, kitchen managers, owners, and other decision-makers, and is comfortable prospecting through cold calling, networking, in-person visits, and referrals.

The Business Development & Account Manager serves as a trusted advisor to clients by understanding their evolving operational needs, resolving concerns quickly, and identifying opportunities for additional services that provide value to both the customer and Filta.

You may be a great fit if you...

• Enjoy opening new doors and building relationships. 
• Are comfortable working independently. 
• Like spending time meeting customers in the field. 
• Take ownership of your territory. 
• Thrive in a small, entrepreneurial company where your contributions are highly visible.

Essential Responsibilities:

Business Development

• Generate new business through cold calling, networking, prospecting, referrals, and in-person visits.
• Identify and pursue sales opportunities within restaurants, commercial kitchens, grocery stores, food service operations, and other target markets.
• Build relationships with restaurant owners, chefs, kitchen managers, facility managers, and other key decision-makers.
• Conduct site visits, presentations, and consultations to understand customer needs and recommend appropriate Filta solutions.
• Develop and maintain a robust sales pipeline and consistently follow up on leads and opportunities.
• Meet or exceed established sales goals and performance expectations.
• Stay informed of market trends, industry developments, and competitor activities.

Account Management & Client Retention

• Maintain strong relationships with existing customers to ensure satisfaction, retention, and long-term partnership.
• Serve as a primary point of contact for client concerns and work collaboratively with the Operations Team to resolve issues quickly and professionally.
• Respond promptly to customer concerns and ensure issues are followed through to resolution.
• Conduct regular customer visits and account reviews to ensure service quality and identify opportunities for improvement.
• Develop a deep understanding of each client's business, kitchen operations, challenges, and goals.
• Identify opportunities to expand services by recognizing unmet needs and recommending additional solutions that support customer success.
• Partner with the Operations Team to identify service gaps, operational challenges, and opportunities for additional services.
• Ensure seamless communication between clients and operations to deliver an exceptional customer experience.
• Follow through on customer commitments and ensure concerns are resolved to completion.

Collaboration & Administration

• Partner closely with the Operations Team to understand service capabilities, customer feedback, and opportunities for growth.
• Maintain accurate records of customer interactions, sales activities, and opportunities using company technology and CRM systems.
• Provide market intelligence and customer feedback to leadership.
• Represent Filta professionally within the community and hospitality industry.
• Participate in sales meetings, training, and other company initiatives as needed.

Qualifications

• Sales, business development, account management, hospitality, restaurant, or related experience preferred.
• Strong understanding of restaurant and commercial kitchen operations highly desired.
• Existing relationships within the Bay Area restaurant, hospitality, food service, or commercial kitchen industry are a plus.
• Ability to communicate effectively with chefs, restaurant owners, kitchen managers, and operational leaders.
• Proven ability to build relationships and establish trust with customers.
• Comfortable with cold calling, prospecting, networking, and face-to-face sales activities.
• Self-starter with the ability to work independently and manage priorities effectively.
• Innovative thinker with strong problem-solving skills.
• Proficient with email, CRM systems, mobile applications, Microsoft Office, and/or Google Workspace.
• Ability to receive coaching, take direction, and adapt to changing business needs.
• Strong verbal and written communication skills.
• Strong organizational and follow-up skills.
• Valid driver's license and reliable transportation required.

Key Success Factors

• All work will be done in a timely manner within established quality standards and consistent with Company policies, priorities, and needs.
• Builds credibility and trust quickly with customers and prospects.
• Creates long-term partnerships rather than focusing solely on individual sales.
• Takes initiative and works effectively with minimal supervision.
• Responds quickly to customer concerns and follows issues through to resolution.
• Identifies opportunities to expand services by understanding customer operations and business objectives.
• Collaborates effectively with operations and leadership teams.
• Consistently follows through on commitments.
• Demonstrates professionalism, integrity, and accountability.
• Maintains a strong customer-service mindset while achieving business growth objectives.
• Balances new business development with client retention and account growth.

Income Range

$70,000-$110,00 + (Base + Commission), No cap on commission opportunities

Schedule

Monday to Friday (Weekends as needed)
Job Title: Full Time

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Physical Requirements

• Frequent travel throughout assigned territory.
• Ability to walk commercial kitchens, warehouses, and customer facilities.
• Ability to occasionally lift and carry marketing materials and equipment up to 25 pounds.

Reports To
Chief Executive Officer (CEO)

About Us:
24 Cks LLC is a Berkeley-based company committed to delivering exceptional value to our clients and partners. Our team is built on a culture of innovation, integrity, and collaboration — qualities that keep both our clients and employees coming back. We take pride in fostering a supportive work environment where talented professionals can grow, thrive, and make a real impact.