General Manager

General Manager

Hyatt Centric Congress Avenue Austin | Austin, TX

Peachtree Group is seeking an experienced, strategic, and highly engaged General Manager to lead Hyatt Centric Congress Avenue Austin into its next chapter.

Located in the heart of downtown Austin, Hyatt Centric Congress Avenue Austin is a 246-room, full-service lifestyle hotel designed to place guests at the center of the city's energy, culture, and entertainment. The hotel is steps from the Texas State Capitol, adjacent to the historic Paramount Theatre, and near major demand drivers such as the Moody Center, South by Southwest, Austin City Limits, and the Austin Convention Center.

This is a unique opportunity for a hospitality leader who understands how to operate a sophisticated, full-service lifestyle hotel while building meaningful connections with guests, associates, ownership, Hyatt, and the Austin community. The ideal candidate will bring strong financial and commercial discipline, a passion for food and beverage, and the ability to create an energetic culture that reflects both the Hyatt Centric brand and the distinctive personality of Austin.

The General Manager is responsible for the overall leadership, performance, and strategic direction of the hotel. This individual will oversee all aspects of the operation, including guest experience, associate engagement, financial performance, sales and revenue strategy, food and beverage, property maintenance, brand compliance, and community positioning.

As the hotel's senior leader, the General Manager will maintain a visible presence throughout the property, build a high-performing leadership team, and create accountability around operational excellence and financial results. The General Manager will also serve as the primary liaison among Peachtree Group, ownership, Hyatt, hotel leadership, associates, and key community partners.

Leadership

• Provide strategic and hands-on leadership during the hotel's transition into Peachtree Group's portfolio.
• Establish clear priorities, expectations, and communication throughout the property.
• Evaluate current operations, talent, service delivery, and financial performance to identify opportunities for immediate and long-term improvement.
• Build trust and engagement with existing associates while creating excitement around the hotel's future.
• Partner closely with Peachtree Group's regional and corporate teams to execute transition initiatives and establish a strong operational foundation.
• Develop and execute an annual business plan that supports the hotel's positioning, market opportunity, and ownership objectives.

Guest Service

• Champion a guest-first culture that reflects Hyatt Centric's lifestyle positioning and Peachtree Group's commitment to exceptional hospitality.
• Maintain a visible presence throughout the hotel, actively engaging with guests and associates.
• Monitor guest feedback, service scores, online reviews, and brand metrics, taking timely action to address concerns and improve performance.
• Empower associates to personalize the guest experience and serve as knowledgeable guides to downtown Austin.
• Ensure the hotel consistently meets or exceeds Hyatt brand standards, quality expectations, and service requirements.

Financials

• Take full ownership of the hotel's financial performance, including revenue, profitability, cash flow, forecasting, budgeting, and expense management.
• Review financial statements, operating reports, forecasts, labor productivity, and departmental performance to identify trends and opportunities.
• Hold department leaders accountable for revenue generation, cost control, labor management, and achievement of budgeted results.
• Balance operational efficiency with the service, product quality, and associate resources required to support the hotel's positioning.
• Partner with Peachtree Group and ownership to develop operational strategies, and performance-improvement initiatives.
• Maintain strong financial controls and ensure compliance with company policies, accounting standards, and audit requirements.
• Recruit, retain, coach, and develop a talented hotel leadership team.
• Create a culture of accountability, collaboration, recognition, inclusion, and professional growth.
• Establish clear performance expectations and provide consistent feedback, coaching, and follow-through.
• Maintain high associate engagement while ensuring staffing levels align with business demand and operational needs.
• Promote internal development, succession planning, and cross-training across departments.
• Ensure compliance with company policies and all applicable federal, state, and local employment laws.

Sales and Revenue

• Work closely with sales, marketing, and revenue management teams to develop strategies that increase occupancy, average daily rate, market share, and total hotel revenue.
• Understand Austin's business, leisure, entertainment, government, group, and special-event demand generators.
• Identify opportunities to capitalize on major citywide events, including festivals, conventions, concerts, sporting events, and government-related travel.
• Maintain relationships with key accounts, local organizations, community leaders, tourism partners, and neighborhood businesses.
• Actively participate in sales calls, property tours, client events, and community initiatives.

Food & Beverage and Social

• Provide strategic oversight of the hotel's restaurant, rooftop bar, catering, and event operations.
• Partner with food and beverage leadership to strengthen the identity, profitability, service, and local relevance of The Tradition and Heydey Social Club.
• Develop programming and partnerships that attract both hotel guests and Austin residents.
• Ensure food and beverage concepts deliver consistent quality, memorable experiences, and strong financial performance.
• Monitor food cost, beverage cost, labor, purchasing, inventory controls, and outlet profitability.
• Support creative activations, entertainment, seasonal offerings, and community events that reinforce the hotel's lifestyle positioning.

Brand Compliance

• Ensure the property is maintained at a high level of cleanliness, safety, presentation, and operational readiness.
• Maintain compliance with Hyatt standards, Peachtree Group policies, franchise requirements, licenses, permits, and applicable regulations.
• Protect the hotel's assets, reputation, guests, and associates through strong risk-management and emergency-preparedness practices.
• Ensure all operational and financial documentation is accurate, timely, and complete.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum of five years of progressive hotel leadership experience within major brands (Hilton, Marriott, Hyatt, etc.).
• Previous General Manager experience at an upscale, full-service, boutique, or lifestyle hotel strongly preferred.
• Hyatt brand experience is highly preferred.
• Demonstrated experience overseeing rooms, food and beverage, sales, revenue management, finance, engineering, and human resources.
• Proven success managing hotel budgets, forecasts, financial statements, labor, and overall profitability.
• Experience leading a hotel through a management transition, ownership change, repositioning, or performance-improvement period is preferred.
• Strong understanding of lifestyle-hotel operations and destination-driven guest experiences.
• Proficiency with hotel property-management, revenue-management, financial-reporting, and guest-experience systems.
• Strong analytical, organizational, communication, and problem-solving skills.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and high-demand citywide events.

Benefits

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide paid holidays and paid time off. Additional benefits include access to our Employee Assistance Program and Associate Emergency Foundation.

Peachtree Group is proud to be an Equal Opportunity Employer and an E-Verify employer. All employment decisions are based on qualifications, merit, business needs, and compliance with applicable federal, state, and local laws.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.