Service Delivery Manager

We have an excellent opportunity for an Service Delivery Manager for Identity Access Management (IAM) . Responsibilities will include:Requirements: 10 years of experience Service Delvery Manager and Handling Client Communication.ResponsibilitiesShould be responsible for managing Project – create Development Project Plan, Support Transition Plan, Managing Steady State Support TeamManage Transition Stakeholder Coordination, RACI, Detailed Knowledge Transition including Architecture Review, Servers, IAM software components and IAM integrations and dependencyLead Transition shadow support, lead support, finalize SLA/SLO/KPI and support Steady State support SOW closerCoordinate efforts across teams between IAM requirements and business teams, architecture team, build team to ensure timely project delivery.Should lead all tracks of IAM project starting with analysis, design, development, testing, implementation, Planning, Daily meetings, Status Reviews and Status ReportingManage any MSS team shift matrix, support resources shift managementManage any Project preferably IAM system operational (Level 2) and Enhancement (Level 3) daily tasksManage Change Management, Enhancement Requests and additional Level 4 (minor enhancement) requestsResponsible for Steady State support delivery, reportingShould Work in collaboration with Senior Managements, Architect Team, QA team, IT Security and clients to effectively deliver solutions in-time with quality. Requirements12+ years of experience in the field of IT services with over 8+ years of experience in Identity and access managementShould have lead, managed MSS or IAM Project with multiple IAM Products in minimum 4 to 5 years’ experienceShould have experience in ITIL service delivery reporting specific for IAM projectsGood working knowledge on defining logical, technical & physical views of architecture, modeling, design considerations/artifacts, framework creations, PoC creation, software size/schedule/estimation technique, standards/tools to be used &Should have experience in ITIL service delivery reporting specific for Large projectsWe have an excellent opportunity for an Service Delivery Manager for Identity Access Management (IAM) . Responsibilities will include:Requirements: 10 years of experience Service Delvery Manager and Handling Client Communication.ResponsibilitiesShould be responsible for managing Project – create Development Project Plan, Support Transition Plan, Managing Steady State Support TeamManage Transition Stakeholder Coordination, RACI, Detailed Knowledge Transition including Architecture Review, Servers, IAM software components and IAM integrations and dependencyLead Transition shadow support, lead support, finalize SLA/SLO/KPI and support Steady State support SOW closerCoordinate efforts across teams between IAM requirements and business teams, architecture team, build team to ensure timely project delivery.Should lead all tracks of IAM project starting with analysis, design, development, testing, implementation, Planning, Daily meetings, Status Reviews and Status ReportingManage any MSS team shift matrix, support resources shift managementManage any Project preferably IAM system operational (Level 2) and Enhancement (Level 3) daily tasks Manage Change Management, Enhancement Requests and additional Level 4 (minor enhancement) requestsResponsible for Steady State support delivery, reportingShould Work in collaboration with Senior Managements, Architect Team, QA team, IT Security and clients to effectively deliver solutions in-time with quality. Requirements12+ years of experience in the field of IT services with over 8+ years of experience in Identity and access managementShould have lead, managed MSS or IAM Project with multiple IAM Products in minimum 4 to 5 years’ experienceShould have experience in ITIL service delivery reporting specific for IAM projectsGood working knowledge on defining logical, technical & physical views of architecture, modeling, design considerations/artifacts, framework creations, PoC creation, software size/schedule/estimation technique, standards/tools to be used & Should have experience in ITIL service delivery reporting specific for Large projectsWe have an excellent opportunity for an Service Delivery Manager for Identity Access Management (IAM) . Responsibilities will include:Requirements: 10 years of experience Service Delvery Manager and Handling Client Communication.ResponsibilitiesShould be responsible for managing Project – create Development Project Plan, Support Transition Plan, Managing Steady State Support TeamManage Transition Stakeholder Coordination, RACI, Detailed Knowledge Transition including Architecture Review, Servers, IAM software components and IAM integrations and dependencyLead Transition shadow support, lead support, finalize SLA/SLO/KPI and support Steady State support SOW closerCoordinate efforts across teams between IAM requirements and business teams, architecture team, build team to ensure timely project delivery.Should lead all tracks of IAM project starting with analysis, design, development, testing, implementation, Planning, Daily meetings, Status Reviews and Status ReportingManage any MSS team shift matrix, support resources shift managementManage any Project preferably IAM system operational (Level 2) and Enhancement (Level 3) daily tasksManage Change Management, Enhancement Requests and additional Level 4 (minor enhancement) requestsResponsible for Steady State support delivery, reportingShould Work in collaboration with Senior Managements, Architect Team, QA team, IT Security and clients to effectively deliver solutions in-time with quality. Requirements12+ years of experience in the field of IT services with over 8+ years of experience in Identity and access managementShould have lead, managed MSS or IAM Project with multiple IAM Products in minimum 4 to 5 years’ experienceShould have experience in ITIL service delivery reporting specific for IAM projectsGood working knowledge on defining logical, technical & physical views of architecture, modeling, design considerations/artifacts, framework creations, PoC creation, software size/schedule/estimation technique, standards/tools to be used &Should have experience in ITIL service delivery reporting specific for Large projectsPosting Date:Department: -