Centralized Scheduler

Responsible for scheduling, cancelling, rescheduling, and registering outpatient visits and procedures for multiple ambulatory clinics, collecting all necessary information for schedule and registration preparation. Minimum Qualifications High School diploma or equivalent. State criminal background check and Federal (if applicable), as required for regulated areas. Core Job Duties and Responsibilities Check in and check out patients according to scheduling/registration guidelines, prioritizing according to patients' needs. Obtain and verify patient guarantor information at least once a year to keep the patient record current. Generate referral or authorization if required. Schedule and register patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic. Assure upon checkout that all follow‑up appointments and testing are coordinated with the patient. Obtain and collect all necessary information from the patient/customer to schedule and register the patient for an appointment. Identify and communicate need for scheduling modifications and development. Notify appropriate personnel of any scheduling change due to patient cancellation in a timely fashion. Receive and respond to patient and staff needs and complaints appropriately within the patient care environment, involving department supervisors and patient representatives as needed. Consult with referring physicians' offices to ensure written and/or electronic orders exist and obtain them as needed; verify upon receipt for completeness; document when outside orders are requested. Collect all time‑of‑service payments and copayments from patients during the check‑in or check‑out process. At day end, reconcile the cash drawer and all contents, reporting any discrepancies to the supervisor or manager. Collect all signatures on waivers for managed care at the point of check‑in. Complete work queues as needed in a timely fashion along with daily tasks according to the scheduling area. Respond to all patient communication in a timely manner. Physical Requirements Ability to sit for extended periods of time. Working Environment Standard office environment. Skills and Abilities Strong written and verbal communication skills. Additional Information Scheduled weekly hours: 40 hours Exempt/Non‑Exempt: United States of America (Non‑Exempt) Equal Opportunity Employer West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. #J-18808-Ljbffr