Direct-to-Consumer Sales Supervisor - Miami, FL | Miami, Florida

Direct-to-Consumer Sales SupervisorAt UnitedHealthcare, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.The Direct-to-Consumer Sales Supervisor is responsible for achieving results for their individual team by providing frontline leadership and management to DTC sales agents. Their main objective is to enroll consumer prospects into UnitedHealthcare Medicare plans. Responsibilities also include overseeing the performance of assigned team members, providing coaching and development to enhance their sales capabilities.Work Location:Onsite at 1000 NW 57TH CT, Miami, FLYou will be required to work 4 days per week in office and 1 day working from homeWork Schedule:Full-time position (40 hours/week)Operating hours: Monday - Friday 6:50am - 8:00pm local timeMay include rotational closing shiftsIf you reside near Miami, FL, you will enjoy the flexibility of a office-remote position* as you take on some tough challenges.Primary Responsibilities:To provide effective people leadership, oversee/support personal development and drive team engagementPerform additional duties, including performance management to achieve company and business segment objectivesMaintain overall team performance and ensure successful implementation of new processes and practicesProvide one-on-one coaching to agents to improve call handling, documentation, and compliance adherence by engaging in regular discussions about performance and identified opportunities for improvementProactively recommend and provide learning and development resources to enhance agent skills and knowledgeEducate agents on effectively leveraging digital resources to enhance customer experienceMaintain and enhance agents' knowledge of systems, tools, and processesCollaborate with other supervisors and leadership to foster a positive organizational culture and employee experienceParticipate in peer feedback sessions to drive continuous improvementWork in partnership with other supervisors on projects related to systems, processes, and inter-departmental initiativesYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma/GEDActive and unrestricted Life and Health Insurance License or the ability to obtain within 30 days3+ years of experience in sales, call center, or production environments3+ years of leadership experience2+ years of experience in strong communication, interpersonal, and presentation skills, with the ability to work with team members and at all levels within the organizationIntermediate level proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)Ability to handle and maintain confidentiality of company-sensitive dataAbility to work hybrid-remote within a commutable distance to Miami, FLPreferred Qualifications:Experience in the Medicare, insurance, or financial services industryBilingual Proficiency English/SpanishSoft Skills:Relationship-building skills and the ability to establish and maintain professional relationships with team members and peersStrong technical, analytical, and problem-solving skillsProject management skills, including resource identification, objective development, schedule implementation, leadership and status reporting, and result review and follow-upOrganizational skills and the ability to multitaskDemonstrated hard work, honesty, integrity, and ethical business practicesPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $50,000 to $115,000 annually based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.