Travel Coordinator

Job Description

Job Description

This is a REMOTE opportunity for FLORIDA applicants ONLY!

Recognized as a leader in the vacation ownership industry, Vacation Village Resorts by Vacatia has sent family and friends on memorable vacations since 1981. Our Company offers deeded real estate interests at more than 30 resort and affiliate properties and has generated a worldwide owner base that exceeds 400,000 families. From mountaintops to beachfront, our resorts are located in some of the most popular vacation destinations in the U.S.

At Vacation Village Resorts by Vacatia, we are committed to providing our employees with a workplace environment that is safe, inclusive, productive, challenging, rewarding, and fun. When you become a member of our family, you join a company that is as passionate about its employees as it is about its customers and owners.

The Travel Coordinator is a specialized role within the Contact Center focused on deepening the connection between Vacatia and its existing timeshare owners. This sales-based position is responsible for informing owners of available getaway details and facilitating the scheduling of their travel dates. By serving as a knowledgeable and supportive point of contact, this role directly impacts owner satisfaction and loyalty. This role requires a balance of strong interpersonal skills to build rapport and technical proficiency to manage data within company systems. In addition to coordinating travel, this position is responsible for processing payments and maintaining meticulous records. The Owner Travel Coordinator plays a critical part in our mission to provide smarter, more connected vacation experiences for our growing community of owners. Location: Fort Lauderdale, FL

• Build the Future: Be the first voice a potential guest hears, turning a selected entry form into a tangible vacation opportunity.
• Impact That Matters: Directly drive the growth of our travel portfolio by successfully qualifying leads and overcoming initial objections.
• Innovation at Scale: Demonstrate technical agility by utilizing proprietary software to organize large-scale outreach data and execute a consistent, high-frequency call-back schedule.
• Autonomy and Ownership: Take full ownership of your lead pipeline, from initial contact and messaging to firm nightly call-back scheduling.
• Culture of Growth: Work closely with leadership and Travel Coordinators in a collaborative environment focused on professional interaction and excellence.

• Build and maintain professional rapport with owners to ensure a high-quality service experience.
• Overcome objections effectively when speaking to owners to encourage travel participation.
• Review getaway details and property qualifications with owners to ensure clear expectations.
• Respond to customer questions with accurate information regarding their travel and benefits.
• Schedule firm travel dates based on owner preferences and availability.
• Confirm and process credit card details for necessary deposits or payments.
• Document all communication results and owner interactions accurately within the Maxlight system.
• Devote focused time to data entry and record maintenance to ensure operational integrity.
• Close sales in alignment with company standards and ethical selling practices.
• Collaborate with the Team Leader to meet departmental goals and outreach targets.
• Participate in daily on-site sales meetings and training sessions
• Perform any other duties as assigned to support the evolving needs of the Contact Center team.

• High school diploma or equivalent
• 1-3 years working experience in a sales or customer-service based role
• Previous call center experience in a similar environment is highly desired.
• Ability to adapt quickly to technical platforms or new learning systems.
• Ability to effectively establish rapport, solve practical problems, and handle concrete variables.
• Clear and effective communication skills, along with strong organizational abilities to adapt to shifting priorities in a fast-paced setting.
• Demonstrated ability to communicate effectively with diverse customers through telephone and personal contact.
• Flexibility to work a schedule that includes evenings, and weekends or holidays if needed.
• Previous call center experience in a similar high-volume environment is preferred.
• Proven track record of establishing rapport and presenting information effectively to diverse customers.
• Ability to adapt quickly to technical platforms or new learning systems.
• Ability to effectively communicate and interact with others through telephone and personal contact.

Join us at the start of something big. If you’re ready to design for impact and build what’s next in guest acquisition, we’d love to hear from you.