Account Manager

Job Description

Account Manager – Commercial Lines

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Insurance Group of America (IGA) | Franklin, TN

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About the Role

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At IGA, Account Managers are the backbone of the client experience. You will be the trusted advisor clients rely on, from navigating coverage questions to guiding them through decisions that align their business needs and risk strategies.

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This role is ideal for someone who wants to build a long-term career in business, risk, and client strategy. You will work directly with clients, carriers, and internal leadership to execute and improve insurance programs that protect growing businesses.

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What You’ll Do

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• Serve as the primary point of contact for client service and support
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• Advise clients on policy details and coverage questions
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• Review contracts and recommend appropriate insurance solutions
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• Support renewal strategy, marketing, and carrier negotiations
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• Analyze loss data, exposures, and trends to provide strategic insight
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• Manage policy changes, endorsements, and certificates of insurance
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• Oversee billing, invoicing, and account accuracy
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• Coordinate with Account Executives and internal team members to deliver a high-level client experience
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• Help onboard new clients and ensure smooth implementation of their insurance programs
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What You’ll Gain

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• Direct exposure to business owners and decision-makers
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• A clear path for growth within the insurance and risk management industry
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• Hands-on experience in strategy, analytics, and client advisory
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• A team-oriented environment that values ownership, initiative, and development
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What We’re Looking For

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• Strong communicator who can build trust with clients
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• Detail-oriented and highly organized
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• Self-starter who takes ownership and follows through
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• Comfortable working independently and as part of a team
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• Interest in business, finance, or risk management
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Qualifications

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• Bachelor’s degree preferred (not required)
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• Insurance or business experience is a plus, not required
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• Must obtain Property & Casualty License within 60 days (we will support you)
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Why IGA

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We are building a team of high-performing, growth-minded professionals who want more than a job. This is a place to develop real skills, build meaningful client relationships, and create a career with long-term upside.