AI Account Strategist

AI Account Strategist

We're looking for an AI Account Strategist to lead implementation and long-term success for a portfolio of brand partners. You'll help them integrate AI across social, support, creator, and content workflows and ensure they realize sustained, expanding value from our platform.

This is a high-impact, hybrid role at the intersection of AI innovation and brand strategy. You'll be a trusted advisor and execution partner for brand stakeholders adopting AI-native workflows for the first time.

Lead the full customer journey: onboarding, education, account strategy, workflow implementation, health monitoring, and renewals.

Partner with marketing, brand, and social teams to translate goals into scalable, intelligent AI workflows.

Help customers deploy AI agents for engagement, listening, creator tracking, and analytics.

Monitor usage trends, surface insights, and ensure long-term health and retention.

Capture and relay structured product feedback to design and engineering.

Build internal onboarding tools, case studies, and best practices to scale customer adoption.

3+ years in customer success, partnerships, or brand-side digital leadership roles, especially at high-growth startups or AI-enabled companies.

Deep understanding of social media and creator marketing dynamics—either from agency, brand, or SaaS-side experience.

Natural curiosity about AI and automation—you experiment with new tools and workflows and help others do the same.

Strong written and verbal communicator who thrives in a fast-paced, high-context environment.

Proven track record of performance and initiative; multiple promotions or cross-functional project ownership.

MBA preferred.

Experience onboarding SaaS or AI tools into brand organizations.

Familiarity with tools like OpenAI, Zapier, Notion, Slack, Linear, or internal workflow builders.

Exposure to customer training, onboarding documentation, or success enablement.

Background supporting DTC, beauty, or wellness brands.

Competitive compensation and early equity.

Health, vision, and dental benefits + 401(k) match.

Clear career growth opportunities as the company scales.

Free lunch in the heart of University Ave. in Palo Alto.

Deep exposure to cutting-edge AI tooling and the opportunity to shape how brands use it.

A collaborative, ambitious team defining a new category of AI-native marketing infrastructure.