Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to support business-to-business receivables activity for a growing team. This contract opportunity with potential for a long-term role is ideal for someone who can balance strong customer communication with disciplined follow-through to improve cash flow and reduce overdue balances. The person in this role will manage collection efforts across a wide range of account statuses, partner with internal and external stakeholders to address payment obstacles, and help maintain accurate account records.

Responsibilities:
• Oversee an assigned portfolio of commercial accounts and follow a daily outreach plan based on priority, risk, and aging status.
• Conduct collection activity throughout the full receivables cycle, including courtesy reminders, past-due follow-up, and escalation of seriously overdue balances when needed.
• Monitor outstanding invoices and coordinate with customers to secure payment commitments, clarify billing questions, and reduce unresolved past-due amounts.
• Maintain visibility into open disputes by documenting issues, engaging the appropriate resolution owners, and following through until closure.
• Review account aging trends to identify collection risks, recommend next steps, and support timely recovery of outstanding balances.
• Reconcile customer accounts by investigating unapplied cash, invoice discrepancies, and payment variances to ensure accurate balances.
• Apply knowledge of pay-when-paid contract terms when assessing collection strategy and determining appropriate follow-up actions.
• Build strong client relationships through clear, consistent communication that supports both payment resolution and customer satisfaction.• Experience handling B2B or commercial collections in an accounts receivable environment.
• Working knowledge of aging reports, delinquency management, and collection workflows across multiple stages of past-due accounts.
• Ability to research invoice issues, billing discrepancies, and payment exceptions to support account resolution.
• Experience with account reconciliation and tracking disputed items through completion.
• Familiarity with contract-based payment terms, including pay-when-paid arrangements.
• Proficiency with collections or accounting systems such as Deltek and standard reporting tools.
• Strong written and verbal communication skills with the ability to manage client interactions professionally.
• Organized approach to managing a high-volume queue while meeting follow-up deadlines and collection targets.