Client Support Manager

Who we are

Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

As the Client Success Manger, you will play a critical role within the Emerging Growth Business Unit, ensuring the success and satisfaction of our clients. This role extends well beyond traditional account management. You will support multi-year account strategy, help drive measurable financial performance, influence key stakeholders, and position us as a long-term, indispensable partner. Our clients expect high-touch engagement, executive-level insight, and a clear connection between health quality, cost management, and financial outcomes. You will operate at the intersection of Product, Insights & Reporting, and Sales – translating analytics into strategic business value.

Location: This position is located at our Nashville, TN office with hybrid flexibility or may work remotely anywhere in the United States of America.

What you’ll do (Essential Responsibilities)

Client Onboarding: Support the onboarding process for new clients, including setting up initial configurations, training, best practices, and ensuring a smooth transition to ongoing support for their specific needs.
Account Management: Serve as the primary point of contact for assigned clients, addressing their day-today needs, resolving issues, and acting as an advocate for their success
Industry & Market Advisory: Anticipate evolving client needs based on market dynamics and knowledge of Edge and Edge-adjacent solutions and of the health plan space, and proactively recommend high-impact initiatives
Relationship Management: Develop and maintain strong relationships with clients to ensure high satisfaction, retention, and renewals
Performance Monitoring: Monitor account health using performance, engagement, and financial indicators to proactively mitigate risk and surface opportunities for improvement
Data Analysis: Utilize analytics tools to generate insights and reports that demonstrate the value of our solutions and drive strategic discussions with clients
Feedback Loop: Serve as the voice of the client internally - collect and relay client feedback to Product, Solutioning, and Engineering teams to drive continuous improvement and innovation
Training and Education: Conduct training sessions, webinars, and workshops to ensure clients and their identified partners (health plans, benefits staff, etc.) are fully educated on the features and benefits of our solutions
Strategic Execution: Convey client strategic priorities internally and mobilize cross-functional teams to deliver against plans to achieve client goals, drive adoption, and maximize the value derived from our solutions
Problem Solving: Address and resolve any issues or challenges clients may face in a timely and effective manner
Cross Functional Collaboration: Partner closely with Sales, Product, Marketing, Client Operations, and Insights teams to ensure seamless execution, consistent messaging, and alignment with client strategy and solution value.
All other duties as assigned.
What you’ll bring (Qualifications)

Education: Minimum of a bachelor’s degree in healthcare or business administration or equivalent field
Education: 5-8+ years of experience in client/account management in the healthcare field
Proven track record of managing client relationships and delivering high levels of customer satisfaction
Deep understanding of the healthcare industry and its challenges, with an emphasis on health plans
Excellent communication, presentation, project management, and interpersonal skills to drive value for our clients and foster long-term relationships
Comfort with generating and explaining financial analyses and savings
Analytical mindset with the ability to interpret data and generate actionable insights
Ability to work independently and collaboratively in a fast-paced environment
Proficiency in CRM software and client success tools
Travel required as needed, based on client demands and business cycles

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What’s in it for you:

• Compensation: Competitive base and incentive compensation
• Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
• Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
• Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
• Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
• Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
• Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!

What you should know:

• Internal Associates: Already a Healthcare Warrior? Apply internally through Lever
• Process: Application > Recruiter Video Interview > Online Assessment(s) > Interview(s) > Offer > Background Check.
• Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer .
• Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
• Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position.
• Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
• Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.

Reasonable Accommodation:

Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.

Recruiting Scams:

Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission and your state’s Attorney General.

California Employee and Job Applicant Notice of Collection of Personal Information:

If you are a California resident, Quantum Health may collect personal information in connection with your application for employment and, if hired, during the course of your employment. The categories of personal information collected and the purposes for which that information is used are described in our California Employee and Job Applicant Notice of Collection of Personal Information.

Please review the notice here:

California Employee and Job Applicant Notice

Use of Technology Notice:

Quantum Health and its authorized service providers may contact applicants by email, phone, and text message about their application and related employment opportunities. Text messages may cover application status, interview invitations, and reminders, and applicants will have the option to opt out at any time. Message frequency varies. Message and data rates may apply.

Quantum Health uses AI-assisted recruiting technology to support communication, scheduling, and candidate evaluation, including tools that may review application materials and analyze recorded interviews. These tools assist our recruiting team; final employment decisions are made by human reviewers. Applicants who will be interviewed using these tools receive advance notice describing the technology and what it evaluates, are asked for permission before the interview is recorded or analyzed, and may request deletion of their recording.