Account Manager

Account Manager

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Position Summary

Reporting to the Senior Account Manager, the Account Manager supports the account management team by helping maintain client relationships, coordinating project deliverables, and ensuring customer satisfaction. This role typically involves managing day-to-day client communications, preparing reports, assisting with account planning, and helping identify opportunities to grow existing accounts.

We are seeking an Account Manager to work closely with internal teams to ensure client needs are met on time and of high quality, while learning to take on increasing ownership of accounts. This position plays a key role in supporting our clients, ensuring alignment with organizational goals, operational excellence, and compliance standards.

Key Responsibilities

• Oversees the full client lifecycle, ensuring smooth setup, strong adoption, and consistent delivery of high-quality products or services.
• Coordinates across sales, operations, creative, and other departments to maintain alignment, resolve issues, and ensure accuracy and timeliness of deliverables.
• Ensures projects stay on track by proactively communicating progress, risks, and changes to both clients and internal stakeholders.
• Identifies upselling and expansion opportunities, support renewal efforts, and implement strategies to strengthen client relationships and reduce churn.
• Reviews client usage, satisfaction, volume, and other KPIs, translating insights into strategic recommendations that improve outcomes and prevent issues.
• Conducts sales calls, demos, and reconciliation meetings while preparing reports and presentations that highlight performance, value, and results.
• Shares client feedback, trends, and opportunities to support product improvements, marketing efforts, and account strategy prioritization.

Qualifications

• Education: Bachelor's degree in communications, business administration, or related field (Required)
• Licensure/Certification: None
• Experience: 4+ years of experience as an account manager or in a sales support role (Required)
• Knowledge, Skills, & Abilities:
• Knowledge of account management fundamentals; sales processes and pipelines; customer success concepts; and data reporting principles (Required)
• Knowledge of commercial agreements; pharmaceutical industry and applicable regulations; change management principles, and voice of the customer feedback methods (Preferred)
• Attention to detail, analytical and problem-solving skills (Required)
• Strong written, verbal, and interpersonal communication skills (Required)
• Strong organizational and time-management skills (Required)
• Computer skills including Microsoft suite, CRMs, Google Suite (Required)
• Ability to interpret client needs and manage routine account activities (Required)
• Ability to influence without authority and empathize with the customer (Required)
• Ability to explain products and concepts clearly and concisely to clients (Required)

Work Environment

• Location: Hybrid
• Schedule: 8:00 A.M. to 5:00 P.M. Monday through Friday with night and weekend hours on occasion as determined by the needs of the business and cross-facility travel as needed
• Regular meetings with internal Warehouse, Pharmacy, Logistics, Safety, Compliance, Quality, Training, and Operations Management teams. This role may also have meetings with external vendor and consultant partner representatives.

Key Essential Functions

• Must be able to remain in a stationary position for extended periods while writing or reviewing documentation
• Must be able to work on a computer for the entire shift
• Must be able to attend virtual meetings with cross-functional teams.

Employment Classification

Status: Full-time FLSA: Exempt

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.