Outbound Sales Supervisor - Corporate Charlotte

Position Overview As an Outbound Sales Supervisor at United Rentals, you'll be instrumental in supporting Outbound Sales Reps who are focused on growing rental revenue with new and existing customers through outbound sales and personalized account management. You'll help manage our customer's needs regarding new/used equipment sales, OEM parts sales, customer‑owned fleet solutions, and OSHA safety courses. You'll also be responsible for developing and maintaining a team that is goal‑oriented and sales focused. This position is not a remote/hybrid opportunity. This role is based in Corporate Office - Charlotte, NC. What you'll do Supervise a team of Outbound Sales Reps in their daily duties and support the Management team Assist with measurement of job performance based on clearly understood common goals and established key performance indicators Develop Outbound Sales Reps’ sales acumen by teaching and coaching the reps on the talk tracks Administrative duties include monitoring phone service levels, daily personnel hours including breaks, lunch, arrival times, etc. Responsible for helping to resolve issues where staff needs assistance following the established escalation process Cross‑train staff to a degree which gives each employee a basic understanding of the others primary purpose with an emphasis on job interdependencies Coordinate training and ensure compliance with all department processes and procedures, corporate policies, and relevant government regulations Responsible for driving overall Active Customer Growth, Used Sales and YoY Rental revenue growth for the Book of Business assigned to Outbound Sales Reps Other duties assigned as needed Requirements Bachelor's Degree preferred 5 years industry experience or on‑the‑job/in house training Ability to effectively plan, organize, communicate, and delegate Good communication and math skills (abstract reasoning) Problem solving skills and ability to multi‑task Working knowledge of MS Excel, Word, PowerPoint, SURI, and general office equipment Strict adherence to the code of business conduct Strong interpersonal skills with emphasis on coaching Ability to multi‑task, plan and organize time Valid driver's license with acceptable driving record Benefits Paid Parental Leave United Compassion Fund Employee Discount Program Career Development & Promotional Opportunities Additional Vacation Buy Up Program (US Only) Early Wage Access through Payactiv (US Hourly Only) Paid Sick Leave An inclusive and welcoming culture For Canadian benefits, see the company website. United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email View email address on click.appcast.io for assistance. United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability. #J-18808-Ljbffr American Rental Association (ARA)