Senior People Operations Specialist

Senior People Operations SpecialistIterative Health is a healthcare technology and services company powering the acceleration of clinical research to transform patient outcomes.This is an exciting opportunity for someone who enjoys building, improving, and modernizing People Operations processes in a high-growth environment. The ideal candidate is equally comfortable supporting employees, leveraging data to drive decisions, and identifying opportunities to streamline and automate workflows.Over the next year, this person will play a key role in helping modernize our People infrastructure through process optimization, automation, AI-enabled solutions, and the implementation of new benefits, tools and technologies.Where You'll Drive ImpactAdminister employee benefit programs, including medical, dental, vision, life insurance, disability, retirement, wellness, and voluntary benefits.Serve as the primary point of contact for employee benefits inquiries and issue resolution.Manage benefit enrollments, qualifying life events, terminations, and annual open enrollment processes, partnering with brokers, vendors, and HRIS providers to ensure accuracy and a seamless employee experience.Partner with brokers, vendors, and internal stakeholders to support benefit administration, audits, benchmarking, vendor evaluations, and program enhancements.Serve as a trusted resource for employees and managers throughout the leave process.Partner with third-party leave administrators, HR Business Partners, managers, and payroll to support leave administration, ensure compliance, and maintain accurate documentation and records.Serve as the primary administrator for the company's HRIS, ensuring employee data is accurate, secure, and maintained with integrity across systems.Configure and support system workflows, business processes, security roles, reporting, and integrations.Manage employee lifecycle transactions, including hires, transfers, promotions, compensation changes, and terminations.Support onboarding and offboarding processes, ensuring accurate employee communications and coordination with payroll, finance, and external vendors.Develop and maintain process documentation, data governance standards, and system procedures.Maintain employee records, including I-9s, licenses, certifications, and other required documentation.Serve as a backup resource for pre-boarding and onboarding activities during periods of high volume or team absences.Support the development and maintenance of People metrics, dashboards, and reporting, providing insights on headcount, hiring, retention, turnover, engagement, leave utilization, and other workforce trends.Leverage HR technology, AI, and analytics tools to improve reporting capabilities, identify trends, and support data-driven decision-making.Partner with People leaders and cross-functional stakeholders to support workforce planning, reporting, and strategic initiatives.Support HR compliance activities, audits, and regulatory reporting, including EEO-1 reporting, unemployment claims, workers' compensation, compensation reporting, and other required filings.Assist with employee compliance programs, including employee handbook administration, policy updates, annual acknowledgements, mandatory training programs, and compliance communications.Maintain compliant employee records and support I-9 administration, record retention, documentation reviews, and other compliance-related processes.Monitor regulatory changes and support updates to policies, processes, reporting, and employee communications to ensure ongoing compliance.Identify opportunities to improve processes, leverage AI and automation, and enhance the employee experience through technology and operational efficiencies.Support additional People Team projects and initiatives as assigned.How We WorkCollaborative and low-ego team environmentFast-moving and highly iterative cultureStrong focus on ownership and accountabilityMission-driven and patient-centered mindsetOpen communication and continuous learningComfortable navigating evolving business needsWhat You Bring to the Team5+ years of experience in benefits administration, HRIS management, leave administration, or People OperationsStrong knowledge of employee benefits programs, retirement administration, and leave managementExperience administering FMLA, ADA, COBRA, disability, and state leave programsExperience working within HRIS platforms and managing employee data and workflows from (ADP, Rippling, UKG and/or Paylocity)Strong organizational skills with exceptional attention to detail and follow-throughAbility to manage multiple priorities and work independently in a fast-paced environmentStrong communication and interpersonal skills with a service-oriented mindsetAbility to handle sensitive and confidential information with professionalism and discretionProactive, solutions-oriented, and process improvement focused approachBenefits That Support YouWe believe great teams do their best work when they feel supported — professionally and personally.Hybrid work environment with in-office collaboration two days per week in either our NYC or Boston officeComprehensive medical, dental, and vision coverage, with up to 80% of premiums covered by Iterative HealthMental health and wellness support through Spring HealthHealth HSA or FSA options, and commuter FSA contributions supported by Iterative HealthUnlimited PTO, 12 company holidays, and a company-wide shutdown between Christmas and New Years401(k) program with a company match of up to 3% (up to $3,000 annually)Weekly in-office lunch benefit every Tuesday100% company-paid short-term and long-term disability coverageAnnual wellness and professional development stipend to support your health and growthAnd more!New York pay range$90,000 - $130,000 USDAt Iterative Health, we're actively working towards creating an environment that is representative of the diversity of patients our technology serves. We are focused on building an equitable and inclusive culture, and by extension, hiring process. If you require any accommodations to make the application process or interviewing experience more accessible to you, please contact View email address on click.appcast.io.