Patient Services Associate

Patient Services Associate | No Healthcare Experience Required 

Location:  Phoenix, AZ (Biltmore)
Employment Type : Full-Time 
Compensation: $23–$30/hr + quarterly performance based bonuses.

You've spent years delivering a premium experience for clients who expect the best. You know how to run a smooth appointment, stay composed under pressure, and hold a high standard session after session. Now use those skills where they pay what you’re worth. 

Serenity operates structured, appointment-based treatment programs using advanced technology. We're not looking for a clinical background; we're looking for professionals who know what exceptional client service actually looks like and can execute it consistently, every single day. 

Training is 100% provided. Your service background is the qualification. 

Key Responsibilities 

This is a structured, schedule-driven role. You'll manage a predictable daily caseload of recurring clients, using specialized equipment, and own the experience from check-in to session close. 

• Build relationships with clients to maximize achieved outcomes 

• Welcome clients, orient them to their session, and maintain a calm, professional presence throughout 

• Operate proprietary treatment technology according to step-by-step clinical protocols (full paid training) 

• Document session notes and update client records accurately after each appointment 

• Maximize client retention rates so they complete the full course of treatment 

• Maintain a clean, organized, consistent environment that clients depend on 

No two clients are the same. Your standards always are. 

What We're Looking For 

• 2+ years in a premium client-facing or customer service role such as luxury retail, hospitality, wellness, spa, country clubs & memberships, etc… 

• A service standard that holds regardless of how your day is going 

• Professional composure to redirect client energy in a productive direction 

• Strong attention to detail; following a process and documenting it accurately 

• Reliable attendance; your clients schedule their day around you showing up 

Compensation & Benefits 

• $23–$30/hr - A meaningful step up from most hospitality and retail pay 

• 90% employer-paid  medical, dental, and vision starting on day one 

• 10 PTO days (increases to 15 after year one) +10 paid holidays 

• 401(k)retirement program 

• Paid training: We invest in getting you fully certified before you ever see a client 

About Serenity  

Serenity delivers structured, technology-driven treatment programs across multiple U.S. markets. Our clients return week after week because our team holds a consistent, professional standard. We've built a reputation on operational excellence and people who take their craft seriously. If you bring the service background, we’ll handle everything else.