Director of Operations

Lickety Split Air, Plumbing & Electric is Northeast Florida's fastest-growing home services company. We were built on a simple promise: show up fast, do it right, and treat every customer like royalty. We cover HVAC, plumbing, and electrical services across the Jacksonville metro and surrounding areas. We are growing fast. We are not slowing down. And we are looking for the person who will help us build the machine that sustains it. The Opportunity This is not a job for someone who wants to maintain the status quo. This is a role for someone who wants to build a high-performance operational engine that drives one of Northeast Florida's most ambitious home services companies. As Director of Operations, you will own the day-to-day and long-term infrastructure of our business. You will sit at the intersection of people, process, and performance. You will be accountable for results that matter — technician productivity, dispatch efficiency, customer satisfaction scores, revenue per job, and team development. You will hold real authority over how this company operates. If you have been looking for the kind of role where your decisions actually move the needle, where your track record actually earns you more responsibility, and where the ceiling is determined by your performance rather than someone else's comfort level — this is that role. What You'll Do Build and Scale Operations Continuously refine operational systems, SOPs, and workflows Own the operational playbook — from dispatch and scheduling to fleet management to parts procurement Identify bottlenecks, inefficiencies, and gaps before they become problems; drive solutions with speed and precision Lead the expansion of service capacity as the company grows into new markets and service areas Lead and Develop the Team Directly oversee field operations, dispatch, and service coordination teams Recruit, train, and retain top-performing technicians and operational staff Build a culture of accountability, urgency, and excellence from the ground up Hold regular performance reviews and implement structured coaching for all direct reports Drive Performance and Results Establish, monitor, and report on KPIs across every operational function Own P&L accountability for operational costs — labor, fleet, materials, overhead Work closely with ownership on revenue targets, capacity planning, and growth projections Implement performance-based incentive structures that align team behavior with business goals Champion the Customer Experience Ensure that Lickety Split's customer experience standard — fast, friendly, first-class — is embedded into every operational touchpoint Partner with the customer care team to drive resolution speed and satisfaction scores Use customer feedback data to identify and address systemic service delivery issues Strategic Execution Translate ownership's vision into executable quarterly and annual operating plans Manage vendor and supplier relationships to ensure parts availability, cost control, and quality Oversee fleet maintenance scheduling and vehicle inventory Evaluate and implement technology tools What You Bring Experience Minimum 5 years of senior operations management experience with progressive responsibility Background in a fast-paced, service-based industry — we are open to candidates from car dealerships (especially service/fixed operations), logistics and distribution, fleet management, multi-location retail, construction, pest control, or similar environments Proven track record of building and scaling teams in high-volume, time-sensitive operations Experience managing 20+ employees across multiple functions; experience with technician/field workforce a plus Demonstrated success implementing operational systems and standard operating procedures that improved productivity and customer satisfaction P&L exposure and financial literacy — you can read a job costing report and know what to do with it Leadership You lead from the front. You are visible, decisive, and direct. You hold people accountable without destroying morale You develop talent intentionally — you build the bench, not just the starting lineup You communicate with clarity up, down, and across the organization Mindset You are a builder. You see disorganization as opportunity, not obstacle. You are competitive. You track performance, set targets, and push the team to beat them. You are structured. You believe in systems, documentation, and repeatable processes. You are a problem-solver who makes decisions with available information and adjusts as you learn more. You thrive in an environment that is moving fast and expects the same from you. Not a Fit If: You need extensive corporate process to get a decision made You are used to slow-paced environment with no accountability You are not a curious, natural problem solver Why You'll Love It Here Impact from Day One You will not spend six months observing. You will have ownership, authority, and real work from week one. Your fingerprints will be on how this company operates for years. Direct Access to Leadership You will get context, resources, and trust — and be expected to deliver. Room to Build Your Career As the company grows, so does this role. The Director of Operations who builds our infrastructure today becomes the VP of Operations, the COO, or the partner in tomorrow's expansion. We promote from within and reward the people who help us get to the next level. A Culture Worth Showing Up For We hire for character, train for skill, and hold ourselves to a standard of excellence. We use personality and culture assessments to ensure every person on the team genuinely belongs here. You will work with people who take their craft seriously and enjoy the work. Competitive Compensation Competitive compensation package including base salary plus performance bonuses tied to operational and company-level results. Benefits package, paid time off, and additional details provided during the interview process. The base pay for this role is $250k per year plus bonuses. Lickety Split is an Equal Opportunity Employer #J-18808-Ljbffr Page Mechanical Group, Inc.