Director, Transformation & Analytics

Role Description

The Director, Transformation & Analytics is a high-visibility leadership role responsible for driving strategic initiatives, technology transformation, and advanced data analytics across the V&S organization. This leader will oversee a comprehensive portfolio of transformation programs, manage critical platform ecosystems, and serve as a core liaison between IT, Finance, Procurement, Product, Engineering, and Go-To-Market (GTM) teams.

The Director will directly lead a team of Product Transformation & Analytics Managers (who target operational gaps and optimize QTC flows) as well as high-potential individual contributors (such as strategic project managers driving complex, cross-functional customer experience initiatives).

Key Responsibilities

• Strategic Leadership & Transformation:
  • Develop and execute strategic initiatives to drive technological innovation, digital transformation, and M&A acquisition integration projects within the organization.
  • Identify and achieve "quick wins" to build momentum while pursuing long-term enterprise goals.
• Advanced Analytics & Business Intelligence:
  • Partner with data science, UX, and analyst resources to design, manage, and scale a comprehensive business intelligence dashboard infrastructure.
  • Deliver meaningful, data-driven insights regarding organizational health, NPS, and deployment timelines to senior leaders to facilitate executive decision-making.
• Portfolio & Program Management:
  • Oversee the cost, schedule, and performance of assigned transformation initiatives, ensuring clear portfolio reporting, risk logs, and executive visibility.
  • Guide the optimization of platforms, tools, and workflows to alleviate manual work for internal employees and create better experiences for customers.
• Cross-Functional Alignment & Stakeholder Engagement:
  • Build strong partnerships across engineering, finance, legal, operations, IT, and customer success to unblock dependencies, maintain execution momentum, and streamline vendor management.
• Change Management:
  • Act as a change agent to develop communication, readiness, and adoption plans that ensure smooth rollouts and embed new processes into operational teams.
• Talent Development & Leadership:
  • Attract, retain, and develop top talent within the office.
  • Mentor and provide direction to both people managers and high-potential individual contributors, fostering a culture of innovation, accountability, and continuous learning.

Qualifications

• Bachelor’s degree in a relevant field (e.g., Computer Science, Business Administration, Data Analytics) is required; an advanced degree is preferred.
• At least 10+ years of proven experience in technology transformation, strategy implementation, and organizational change management.
• Strong knowledge of business intelligence platforms, data analytics tools, and methodologies to drive data-driven decision-making.
• Demonstrated experience managing complex, cross-functional portfolios or programs, such as quote-to-cash modernizations, system integrations, or cloud optimization journeys.
• Excellent leadership, strategic thinking, and meeting facilitation skills with a natural talent for bringing clarity to ambiguity.
• Strong communication and stakeholder management abilities, with a track record of building trust across product, engineering, finance, and operations teams.
• Demonstrated experience leading, mentoring, and developing professional teams, including experience managing people managers or high-potential individual contributors.

Requirements

• Bachelor’s degree.
• At least 10+ years of experience in technology transformation, strategy implementation, and organizational change management.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!