Customer Care Representative

Construction Customer Care Representative

Toll Brothers, America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in White Plains, New York.

This position is on-site 5 days per week. The Customer Care Representative works closely with homeowners on Customer Care/Warranty matters to ensure the luxury homebuying experience continues after move-in through the timely resolution of Service Requests. This role will also perform functionality & Home Complete Inspections on homes prior to the Home Orientation.

Primary responsibilities include:

• Conduct routine Homeowner meetings to observe and assess warranty request submissions
• Service appointment communications and coordination between Homeowners and Trade Partners
• Service Request Management: entering, updating, closing and Purchase Order processing
• Conduct Home Complete/Quality Inspections prior to delivery to the Customer
• Responsible for customer satisfaction metrics related to homeowners served
• All other duties as assigned

This is an excellent opportunity to join one of the nation's most respected Fortune 500 companies!

Qualifications include:

• Outstanding Customer Service Skills
• Ability to plan and prioritize while focusing on detail orientation and effective time management
• When speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely
• Applies creative problem-solving to address business needs and issues
• Strong computer skills including Outlook, Excel, and Word

Do you have these qualifications?

• Essential:
  • High school diploma or equivalent
  • 3 - 5 years of residential construction experience
• Preferred:
  • Experience with a service department
  • 1 - 3 years of Customer Service Experience

The salary for this position is $28.01-$37.14 per hour. We offer an excellent benefits package, including comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, appliances, and much more!