Customer Experience Representative

Must have experience in industrial or electrical customer service role.


Great compensation for well-qualified candidates.


What We Offer

• Very Competitive Pay
• Challenging & Rewarding Work
• Excellent Work/Life Balance - No weekends or holidays
• Comprehensive Benefits Package
• Stable, Long-Term Career Opportunity

At Energy Management Corporation (EMC), we don't just provide electrical products and services, we build lasting partnerships with our customers. We are seeking an experienced Customer Experience Representative to join our Salt Lake City team.


This position is ideal for someone with a passion for delivering exceptional customer experience and a strong background in the industrial and/or electrical industry. If you enjoy solving problems, building customer relationships, and working in a fast-paced technical environment, we'd like to hear from you.


Applicants must have a minimum of two (2) years of industrial and/or electrical industry experience. Candidates without relevant industry experience will not be considered.


Position Summary


The Customer Experience Representative serves as the primary point of contact for customers while supporting our outside sales representatives and field service technicians. This role is responsible for delivering exceptional customer service, preparing quotations, processing orders, coordinating projects, and helping customers identify the best solutions for their industrial electrical equipment and service needs.


This is not a call center position. You'll work directly with manufacturers, contractors, industrial facilities, municipalities, and commercial customers who rely on EMC's expertise to keep their operations running.


Essential Duties & Responsibilities

• Serve as the primary point of contact for customers via phone, email, and online inquiries.
• Prepare accurate quotations and process customer orders.
• Support outside sales representatives and field service technicians with customer requests and project coordination.
• Build and maintain strong customer relationships through responsive, professional service.
• Identify opportunities to grow existing customer accounts through consultative selling and proactive outreach.
• Coordinate with internal departments to ensure timely delivery of products and services.
• Maintain accurate customer information within CRM and ERP systems.
• Develop and maintain working knowledge of EMC's products, services, and capabilities to confidently recommend solutions.
• Resolve customer concerns quickly while maintaining EMC's commitment to exceptional service.

Minimum Qualifications

Required

• Minimum of two (2) years of experience in the industrial and/or electrical industry.
• Minimum of two (2) years of customer service, inside sales, technical support, customer success, or technical sales experience.
• Working knowledge of industrial electrical products such as electric motors, variable frequency drives (VFDs), generators, motor controls, pumps, rotating equipment, or similar industrial products.
• Strong communication and interpersonal skills.
• Excellent organizational and problem-solving abilities with strong attention to detail.
• Proficiency with Microsoft Office applications.
• Experience using CRM and/or ERP software.
• Ability to prioritize multiple projects while maintaining accuracy and responsiveness.

Preferred

• Experience with Salesforce, Zoho CRM, Microsoft Dynamics, SAP, Epicor, SharpSpring, or similar CRM/ERP platforms.
• Experience supporting industrial service operations or electrical distribution.
• Knowledge of manufacturing, industrial maintenance, or rotating equipment repair.

Why Join Energy Management Corporation?


For more than 46 years, Energy Management Corporation has been a trusted provider of industrial electrical and mechanical solutions. We specialize in electric motors, generators, variable frequency drives, controls, field services, and engineered solutions that help our customers maximize reliability, safety, and operational performance.


Our employees enjoy a collaborative environment where technical expertise is valued, customer relationships are built for the long term, and professional growth is encouraged.


Benefits Include

• Monday-Friday Schedule (8:00 AM-5:00 PM)
• Medical, Dental, Vision, Life, Short-Term Disability, and Long-Term Disability Insurance
• 401(k) and Roth 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Employee Assistance Program
• Ongoing Professional Development
• Collaborative Team Environment

Physical Requirements

• Ability to sit, stand, and walk throughout the workday.
• Ability to occasionally lift and move up to 25 pounds.
• Ability to operate computers, office equipment, and standard business technology.
• Ability to communicate effectively with customers, vendors, and employees.

Location

Salt Lake City, Utah (On-Site)

Compensation


Competitive compensation based on qualifications and experience.


Equal Employment Opportunity


Energy Management Corporation is an Affirmative Action/Equal Opportunity Employer. We are committed to fostering an inclusive workplace and encourage qualified applicants from all backgrounds to apply.


Candidate Attestation


I hereby certify that the information provided in my application, résumé, and any accompanying documents is true, complete, and accurate to the best of my knowledge. I understand that any misrepresentation, falsification, or omission of information may disqualify me from consideration for employment or, if employed, may result in disciplinary action up to and including termination.


I authorize Energy Management Corporation to verify the information I have provided and to contact references, previous employers, educational institutions, or other appropriate sources as necessary.


By submitting my application, I acknowledge that I have read, understand, and agree to this attestation.