Customer Care Manager - State Farm Agent Team Member

Jack Boyajian - State Farm Agent

Job Description

Benefits:

401(k) matching
Competitive salary
Opportunity for advancement

ABOUT THE ROLE

As a Customer Care Manager at Jack Boyajian Insurance Agency, you’ll help people protect what matters most. We serve our community with integrity, care, and real support—whether someone is navigating a claim or customizing an insurance plan.

This role oversees day-to-day service and sales operations and ensures customers have a positive experience. It focuses on communication, organization, and coordinating customer interactions .

RESPONSIBILITIES

Manage customer inquiries and support daily service/sales activities
Coordinate team communication to keep workflows efficient
Assist with account updates, billing inquiries, and policy reviews
Track customer service metrics and report progress to the agent
Support community engagement and customer outreach initiatives

QUALIFICATIONS

Excellent communication and organizational skills
Strong attention to detail and ability to manage multiple priorities
Prior experience in customer service, office management, or administrative support (preferred)
Must have your Property and Casulty license.

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Vacancy posted 6 days ago

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