Help Desk Support I

Technology Manager

The Technology Manager will work to deliver real time technical support for internal and/or external customers. This includes, but is not limited to: user support of business applications, troubleshooting of technical problems and acting as a liaison between customers and resolving groups. Solve specific, complex technical problems to provide and apply real time solutions in the areas of Email problems and functionality questions, Network printer problems, Data Communication/Networking troubleshooting, Remote network dial in access-PPP and Serial, PC configuration and network configuration, Oracle Base Image laptop support. Innovate and document new methods and procedures as needed. Verify procedures are being followed and notify proper resource if they are not in compliance. Determine methods and procedures on new assignments.

Responsibilities:

This role is responsible for the end-to-end management of individualized customer briefings that include the following elements:

• Manages all Executive level Video Conferencing at the Austin Executive Briefing Center
• First Line Technical and Customer Support for the Executive Briefing Center
• Maintain and troubleshoot all Audio Visual Presentation System and Infrastructure
• Troubleshoot basic PC/Laptop problems for our Customers to include connectivity and presentation related issues
• Maintain and troubleshoot the Center's PCs/Systems and network infrastructure
• Monitor all activity on the main floor while providing excellent customer service for Customers, Sales Teams and staff
• Responsible for day-to-day operations and floor management
• Responds promptly to all general phone calls at the center
• Keeps EBC floors secure and monitors restricted access
• Provides opening/closing day procedures and room setups
• Greet customers at arrival and assist with questions and requirements throughout the day
• Assist sales teams on day-of Customer visits
• Assist with Customer concierge requirements
• Communicate critical information to sales reps, presenters, catering and conference center staff
• Monitor agendas to ensure meetings/briefings arrive on time and advise if running behind schedule
• Monitor and maintain all Digital and Welcome signage boards within the center
• Serve as Technical Support, Security and Operations liaison for day-of activity
• Work directly with Briefing Manager as needed to ensure successful events within the center
• Generation and review of BIQ reports to monitor centers activity and evolvement
• Participate and contribute in team/project meetings for overall wellbeing of the center

Digital Media Administrator, FourWinds

• Expert Administrator for local Digital Media (DM) Platform
• Manages Executive Briefing Center's Digital Media System and Infrastructure