Help Desk Support

Overview Tech Support Specialist – Onsite in Downtown Austin, TX Starting Pay: $20.31/hour (increases to $21.60/hour after 7 months) Location: Fully onsite in downtown Austin, TX Schedule: 40-hour/week contract role with potential for extension or full-time conversion You’ll have two consecutive days off (e.g., Tues/Wed, Wed/Thu, Thurs/Fri) Shift Options (Central Time): About the Role We’re looking for a Tech Support Specialist to provide phone and web-based troubleshooting support for retail locations across the country. If you love problem-solving, thrive in a fast-paced environment, and have a passion for technology, we want to hear from you! Responsibilities Provide phone and web-based troubleshooting support for retail locations across the country. Diagnose and resolve issues independently. Explain technical solutions clearly to customers. Qualifications 1+ years of call center or customer service experience. 1+ years of tech support/troubleshooting experience. Required Skills Open availability (including holidays, nights, and weekends). A passion for technology and learning. Strong communication skills – able to explain technical solutions clearly. Problem-solving mindset – diagnose and resolve issues independently. Thrives in a metric-driven environment. Preferred Skills Experience in a fast-paced environment. What We Offer 6-month contract with potential for extension or conversion Free training & certification courses after 3 months Company-provided laptop & headset Equal Opportunity Employer/Veterans/Disabled Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pays upon meeting eligibility criteria. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit The Company will consider qualified applicants with arrest and conviction records. Job Details Seniority level: Associate Employment type: Contract Job function: Information Technology and Customer Service Industries: Food and Beverage Services We’re not posting this job to fill positions; we’re sharing this opportunity for candidates seeking a Tech Support role in Austin. #J-18808-Ljbffr Akkodis