Operations & Client Experience Coordinator

Job Description

Job Description

Benefits:

• Bonus based on performance
• Company car
• Competitive salary

About Digital Delight

At Digital Delight, we design technology around how families actually live. We're a Houston-based, design-driven smart-home integrator building secure, elegant, future-ready homes using Josh AI, Ring, Eero, Lutron, Sonos, and Samsung. Our promise is simple: less boxes, less wires — easier to use and more reliable. We've been doing this since 1999, and we hold ourselves to a higher standard on every project.

The Role

We're looking for an Operations & Client Experience Coordinator to keep our office organized, our calendar tight, and our clients delighted from the first appointment through the final walk-through. You'll run the back office, own the scheduling, and be a warm, confident point of contact as projects move from installation to a finished, fully commissioned system.

You're equal parts organizer and people-person — the kind of individual who never drops a ball, always shows up on time, and can walk a homeowner through their new system with a smile that puts them at ease. If you love bringing order to moving parts and making clients feel taken care of, you'll fit right in.

Reports to: Director of Operations

Key Responsibilities

• Run day-to-day back-office operations and keep the office organized and efficient
• Own the schedule — appointments, installs, service visits, and commissioning — and coordinate crews, timelines, and client availability so nothing slips
• Maintain project records, work orders, and system documentation
• Serve as a friendly, professional point of contact for clients by phone, email, and in person
• Coordinate our commissioning process from start to finish:
  • Confirm equipment is delivered, installed, connected, powered, and functioning, with network connectivity and firmware updates verified
  • Ensure devices are configured, synchronized, integrated, and fully tested before handoff
  • Deliver clear client training, capture a user-guide walk-through video, and attach it to the work order
  • Conduct the final walk-through, confirm expectations are met, and obtain client sign-off
  • Coordinate ongoing check-ups, updates, and post-install support
• Keep communication flowing between the office, installation team, and clients

Required Qualifications

• Experience in back-office management, administration, or operations coordination
• Strong scheduling and calendar-management skills
• Excellent time management and consistently punctual
• Charismatic and personable — you make clients and teammates feel at ease
• A true team player who elevates the whole
• Highly organized with sharp attention to detail
• Clear, professional communication in person, on the phone, and in writing
• Valid driver's license with a clean driving record and current vehicle insurance
• Willingness to undergo a background check

Nice to Have

• Familiarity with smart-home, AV, low-voltage, or custom-home/construction industries
• Exposure to platforms like Josh AI, Lutron, Sonos, Ring, or Eero
• Experience with scheduling, CRM, or project-management software
• Comfort creating simple how-to or training videos for clients

Our Culture — The C.O.M.B.A.T. Creed

We hire for our six values: 
Clarity (eliminate confusion)
Ownership (own your outcomes)
Mastery (be an expert in your craft)
Build (create solutions that scale)
Accountability (hold yourself to a higher standard)
Team (elevate the whole). 
We value clean work, respect for the client's home, clear communication, and a professional appearance always.

What We Offer

• Competitive salary
• Performance-based bonus
• Subsidized health insurance
• Paid time off
• Monday–Friday schedule — weekends off
• Growth and promotion opportunities
• A family-oriented culture

Details

• Location: On-site — 10101 Harwin Dr, Suite 192, Houston, TX 77036
• Hours: Monday–Friday, 8:00 AM–5:00 PM

Application Questions

• Do you have experience in back-office management, scheduling, or operations coordination?
• Are you comfortable being a client-facing point of contact and delivering system walk-throughs?
• Do you have a valid driver's license with current insurance?
• Are you willing to undergo a background check?

Digital Delight is an equal opportunity employer.

Flexible work from home options available.