IT Delivery Manager

Role Description

The Delivery Manager is a high-impact leadership role responsible for the end-to-end execution of strategic infrastructure initiatives and security deliverables across North America. Acting as a master orchestrator, you will bridge the gap between complex technical requirements and business objectives, ensuring that technology deployments are seamless, efficient, and highly reliable. This role demands a "rapid iteration" mindset and the ability to thrive in a fast-paced, cross-functional environment where continuous improvement is the standard.

Duties & Responsibilities

• Develop and execute long-term delivery strategies for North American infrastructure, aligning technical milestones with core business objectives and senior leadership's vision.
• Lead the full lifecycle of strategic projects, ensuring all deliverables meet rigorous scope, budget, and quality standards while maintaining optimal resource utilization.
• Leverage operational data and external best practices to streamline workflows, identify innovation opportunities, and drive a culture of continuous improvement.
• Establish robust program management frameworks using Jira to track progress, manage templates, and provide transparent reporting on critical initiatives.
• Proactively identify delivery bottlenecks and security risks, performing root cause analysis to implement creative solutions and contingency plans.
• Act as the primary liaison between Architecture, App Dev, Finance, and the ePMO to synchronize infrastructure requirements with non-infrastructure business goals.
• Partner closely with Financial Business Partners to ensure accuracy in financial reporting and cost control across the infrastructure landscape.
• Lead and participate in PI (Program Increment) planning sessions to align platform requirements across various teams and ensure seamless release lifecycles.
• Direct cross-functional teams by providing guidance and mentorship, fostering a high-performance environment rooted in collaboration and accountability.
• Serve as the central point of contact for internal clients and global partners, managing an effective meeting cadence to resolve issues and maintain strong organizational relationships.

Qualifications

• Bachelor's degree in IT Related Field or related field OR equivalent years of experience.
• Minimum of 4–6 years of professional experience as a Delivery Manager or in a closely related technical leadership role.
• Proven track record of successfully managing and delivering complex infrastructure and security projects from initiation to completion.
• Demonstrated history of achieving measurable results and driving organizational growth through strategic initiatives.
• Experience working within various project management methodologies, specifically Agile and Waterfall.
• Hands-on experience with cloud productivity and project management tools, including Google Workspace (Drive, Gmail) and Jira.
• Practical experience leading cross-functional teams and managing multiple concurrent demands in high-pressure environments.
• Experience in a "rapid iteration" or iterative development landscape, navigating organizational complexities and ambiguity.

Skills & Competencies

• Deep understanding of project lifecycles, release management, and ITIL governance frameworks.
• Proficiency in interpreting complex data sets to inform decision-making and identify opportunities for innovation.
• Advanced working knowledge of IT infrastructure, platform enhancements, and cloud hosting landscapes.
• Strong coordination skills with a sharp attention to detail and the ability to manage scope, budget, and resource allocation.
• Ability to anticipate future challenges, stay ahead of industry trends, and develop long-term delivery strategies.
• A proactive approach to leading organizational change and fostering a culture of continuous improvement.
• Exceptional ability to empower others, resolve conflicts, and drive alignment across diverse stakeholder groups without formal authority.
• A passion for innovation, intellectual curiosity, and a "business-minded" approach to solving technical problems.
• Excellence in verbal and written communication, with the ability to translate complex technical concepts for non-technical stakeholders.
• Proven ability to build and maintain robust partnerships with Architecture, App Dev, and Financial business partners.
• The ability to rationally analyze all sides of an issue to reach well-informed, objective solutions.
• High degree of flexibility to pivot based on changing business priorities and evolving market conditions.

Benefits

• Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
• Professional and Personal Growth
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health and Wellness
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Savings and Retirement
• 401(k) retirement plan with company-matching contributions
• Work-Life Balance
• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility