Room Service Operator - Full Time

Room Service Operator

Classification: Hourly/Non-Exempt Job Category: Service Workers

Position Summary: The Room Service Operator assists the department in the clerical aspects of preparation for patient meal service through accurate menu processing and assisting patients with menu selection. The Operator assists in additional clerical duties as needed.

Essential Functions:

• Provides excellent customer service (patients, nursing staff, physicians, visitors, co-workers, etc).
• Demonstrates appropriate phone etiquette.
• Demonstrates knowledge of HACCP Standards.
• Demonstrates appropriate hand hygiene practices.
• Demonstrates proper procedures for meal tray assembly and delivery.
• Demonstrates knowledge of department policy & procedures.
• Demonstrates knowledge of special diets and is able to offer an adequate substitute if needed.
• Respectful use of all hospital / equipment.
• Demonstrates ability to use office software programs (Word, Excel, Access, Health Touch, etc).
• Demonstrates ability to maintain patient confidentiality.
• Demonstrates ability to count and verify cash deposits.
• Wears an approved uniform.
• Adheres to and follows all patient experience initiatives.
• Reports to and depart from work on time and as scheduled.
• Performs other duties as assigned.
• Must be able to deal with stress while maintaining composure.
• Works with patient line to ensure meals are all delivered accurately and on time.
• Follows and adheres to TRMC vaccine policy(s) mandated by the Centers for Medicare & Medicaid Services (CMS).

Work Experience:

• One year of experience in a hospital food service preferred.

Education:

• High School diploma or equivalent preferred.
• Ability to read and write English preferred.
• Abilities in counseling and effective oral and written communication skills preferred.
• Ability to use office equipment (hand-free headset, copy machine, etc) preferred.
• Computer experience preferred.

Physical Demands and Work Environment:

Lifting/Carrying: 1-10 lbs. 34-66%; 11-20 lbs. 0-33%; 21-50 lbs. 0-33%; 51-75 lbs. 0-33%; 76-100 lbs. 0-33%

Pushing/Pulling: 1-10 lbs. 34-66%; 11-20 lbs. 0-33%; 21-50 lbs. 0-33%; 51-75 lbs. 0-33%; 76-100 lbs. 0-33%

Movement: Bend/Stoop/Twist 0-33%; Crouch/Squat 0-33%; Kneel/Crawl 0-33%; Reach above Shoulder 0-33%; Reach below Shoulder 0-33%; Repetitive Arm None; Repetitive Hand 0-33%; Grasping 0-33%; Squeezing 0-33%; Climb Stairs 0-33%; Walking Uneven 0-33%; Walking Even 34-66%

Environment: Indoors 67-100%; Outdoors 0-33%; Extreme Heat None; Dusty None; Excessive Noise 0-33%

Equipment: Motor Vehicles None; Foot Pedals None; Extreme Heat None; Dusty None; Excessive Noise 0-33%

Work near: Machinery None; Electricity None; Sharps 0-33%; Chemicals 0-33%; Fumes 0-33%; Heights None

Vision: Depth Perception Required < 20"; Color Not Required; Peripheral Required

Endurance: Hours at Once Total in 12HR Sit 1; Stand 4; Walk 4