Night Auditor

The Vineta Hotel The Vineta Hotel, situated in the heart of Palm Beach, in homage to an illustrious history dating back 100 years, The Vineta Hotel has been restored to its former splendor and reopens shortly in a familiar location. Two blocks away from Worth Avenue in the heart of Palm Beach, The Vineta embodies the elegant, artistic life of a destination famed for its restaurant scene, designer boutiques and noteworthy galleries. The hotel is the first in the US to join the Oetker Hotels portfolio. Originally called The Vineta Hotel, this landmark dates back to 1926 and is a fine example of Mediterranean Revival architecture seen throughout the destination. A top-to-bottom renovation marks an opportune moment to bring back the original name of this establishment, The Vineta, to clearly mark a bold new chapter in its history. Combining stylish dcor with contemporary comfort and the city's most coveted social setting, complemented by world-class cuisine and unrivalled service, the property will quickly be established as the pinnacle of hospitality in Palm Beach. The Vineta Hotel invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels. Missions The Night Auditor is responsible for delivering exceptional guest service while managing front desk operations and nightly audit procedures during the overnight shift. This role ensures a safe, seamless, and efficient hotel operation overnight while supporting the hotel's luxury service standards and Leading Quality Assurance (LQA) expectations. The position is hourly and serves as the primary on-site hotel representative during nighttime hours. Profile Serve as the primary point of contact for guests during overnight hours, providing courteous, professional, and personalized service. Handle guest requests, concerns, and complaints with discretion, efficiency, and a solutions-oriented approach. Complete late check-ins, early check-outs, and VIP arrivals, ensuring guest preferences and special requests are met. Ensure a smooth overnight guest experience by proactively identifying and resolving service issues. Answer phone calls, respond to inquiries, and coordinate guest needs across departments as required. Monitor front desk, lobby, and public areas to ensure cleanliness, comfort, and adherence to hotel standards. Coordinate overnight activity with housekeeping, security, maintenance, and room service teams as needed. Communicate effectively with department leaders regarding overnight incidents, guest issues, or operational concerns. Maintain awareness of hotel occupancy, room status, and special arrivals or departures. Monitor hotel security systems and perform routine overnight property checks. Respond calmly and professionally to emergency situations, including medical incidents, fire alarms, and guest disturbances. Follow all safety, security, and emergency protocols and promptly report incidents according to hotel procedures. Work closely with on-duty security personnel to ensure a safe environment for guests and employees. Perform nightly audit procedures, including reconciling daily transactions and balancing the front desk system. Ensure accurate end-of-day processing, billing, and revenue reconciliation. Prepare and distribute nightly audit reports for management and accounting teams. Follow proper cash-handling procedures and comply with all financial and internal control policies. What You Bring High school diploma or equivalent required; college degree in Accounting, Hospitality, or Business preferred. Minimum 12 years of experience in hotel front office, accounting, or night audit roles. Experience with Opera Cloud, Unifocus or similar hotel property management systems preferred. Strong analytical, mathematical, and problem-solving skills. Excellent communication and guest service abilities. Ability to work independently with minimal supervision. Knowledge of basic accounting principles and financial reconciliation processes. Able to work overnight shifts, including weekends and holidays. Prolonged periods of standing and walking, sitting at a desk and working on a computer. Must be able to reach, bend, balance and transport various objects weighing up to 15 lbs. Must be able to access and navigate each department at the organization's facilities. Benefits Competitive salary Employer paid health benefits package 401(k) plan matching program Comprehensive overall compensation package (PTO, holidays) Excellent Training and Development opportunities with Oetker Hotels Complimentary Hotelier Meals Complimentary Dry Cleaning The Vineta Hotel is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.