Receptionist Hybird

Job Description

Job Description

This is a Hybrid Receptionist position

2 days in-Office in West Palm Beach and 3 days remote from the comfort of your home.

Position Summary

The Front Desk Receptionist serves as the first point of contact for clients, visitors, and business partners. This role is responsible for delivering exceptional customer service while managing front office operations, coordinating communications, handling mail and administrative tasks, and supporting multiple departments to ensure the office operates efficiently.

Reception & Visitor Management

• Welcome all guests with a friendly, professional, and positive attitude.
• Verify visitor appointments and notify the appropriate employee upon arrival.
• Assist clients, vendors, applicants, and business partners while ensuring a positive visitor experience.
• Maintain an organized and professional reception area.

Mail & Document Processing

• Receive, date-stamp, and organize all incoming mail and packages.
• Distribute mail to the appropriate departments and employees.
• Prepare outgoing mail and ensure proper postage and shipping methods are used.
• Scan and electronically distribute important documents when required.
• Research returned mail, update contact information in company databases, and coordinate re-delivery when applicable.
• Process certified mail and maintain shipping and delivery records.
• Track important mail deliveries using carrier tracking systems.

Phone & Communication Management

• Answer incoming calls promptly, professionally, and courteously.
• Direct calls to the appropriate department or team member.
• Accurately record and relay messages in a timely manner.
• Assist callers by providing general company information and directing them to the appropriate resources.
• Research customer or company information within internal systems when needed.
• Monitor voicemail throughout the day and ensure messages are distributed to the appropriate employees.