Collections Specialist

Position Overview

We are seeking a detail-oriented and customer-focused Collections Specialist for a temp-to-hire opportunity with a growing organization in South Charlotte. This role is responsible for managing outstanding receivables, contacting customers regarding past-due balances, resolving payment issues, and maintaining positive client relationships while supporting the overall cash flow of the business.

Key Responsibilities

• Contact customers regarding outstanding invoices and past-due balances via phone and email.
• Research and resolve billing discrepancies, payment issues, and account disputes.
• Maintain accurate records of collection activities and customer communications.
• Collaborate with internal departments to resolve account-related concerns.
• Reconcile customer accounts and apply payments as needed.
• Monitor aging reports and prioritize collection efforts.
• Negotiate payment arrangements when appropriate.
• Prepare reports related to collection activities and account status.
• Ensure compliance with company policies and collection procedures.

Qualifications

• 2+ years of collections, accounts receivable, or related accounting experience.
• Strong communication and customer service skills.
• Ability to handle difficult conversations professionally and diplomatically.
• Proficiency with Microsoft Excel and accounting/ERP systems.
• Strong attention to detail and organizational skills.
• Ability to work independently and manage multiple priorities.

Preferred Qualifications

• Experience in a high-volume B2B collections environment.
• Associate's or Bachelor's degree in Accounting, Finance, Business, or a related field.
• Experience with ERP systems such as SAP, Oracle, NetSuite, or similar platforms.