Desktop Support Engineer

We are looking for an experienced Desktop Support / IT Deployment to support device deployments, Epic go-live activities, and post-deployment technical support. The candidate will be responsible for installing, configuring, and troubleshooting various IT devices while ensuring a smooth experience for end users. Key Responsibilities Install, configure, and connect IT devices to the network. Support the deployment of multiple devices, including scanners, printers, WOWs (Workstations on Wheels), and desktop workstations . Provide technical support during Epic go-live activities and ensure all devices are ready for use. Assist end users with device setup, connectivity, and technical issues. Provide post-deployment stabilization and troubleshooting after the rollout. Quickly identify and resolve hardware, software, and connectivity issues. Provide Hypercare support during and after deployment to ensure rapid issue resolution. Work closely with technical teams and project stakeholders to ensure successful deployment and sustained operations. Maintain clear documentation of deployments, issues, and resolutions. Required Skills Experience in Desktop Support, IT Deployment, or Field Support . Strong knowledge of hardware installation and troubleshooting. Experience supporting printers, scanners, workstations, and other IT devices . Knowledge of network connectivity and basic troubleshooting. Epic go-live or healthcare IT support experience is a plus. Good communication and customer service skills. Ability to work in a fast-paced deployment and Hypercare support environment. #J-18808-Ljbffr Teceze