Assistant Director of Enrollment Operations Student, Academic Affairs

The Assistant Director of Enrollment Operations leads the development, implementation, and optimization of CRM-driven recruitment strategies and enrollment operations at Boston University Metropolitan College. Reporting to the Director of Operations & Enrollment Strategy, this position supports operational leadership for Slate CRM, prospective-student communications, admissions event management, and enrollment reporting. The Assistant Director oversees CRM functionality and data practices that support prospective students throughout the recruitment lifecycle. This role develops and evaluates targeted communication strategies, leads the operational implementation and assessment of recruitment events, and uses performance metrics to identify opportunities to improve student engagement. Working collaboratively across the college and with other university partners, the Assistant Director translates enrollment priorities into scalable processes, technology-enabled solutions, and measurable improvements in recruitment and enrollment performance.

Required Skills

• BA/BS and 5+ years relevant experience required.
• Technical & analytical skills, including internal and external analysis of student characteristics and behaviors, driving optimization of the CRM product, and strategic guidance on maximizing the return of investment of the CRM.
• Ability to work in a collaborative environment with various offices, departments, and constituents.
• Proficiency in Microsoft Office.
• Prior experience with a CRM and familiarity with Liaison or other admissions products. 
• Experience working in recruitment and admissions for on-campus and online populations.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color , natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.