Technology Support Specialist

Step into the role of technology support, where your expertise shapes the seamless tech experience in a dynamic cultural environment. As a Technology Support Specialist at JPMorgan Chase in Corporate Sector Infrastructure Platforms- Data Center Services Team, you are a key part of a team that leverages best practices to support day-to-day technology activities. Your role involves assisting and troubleshooting hardware, software, and technology issues within the firm. You are committed to executing with efficiency and are focused on continuous improvement in service delivery, all while upholding a high level of customer satisfaction. Job responsibilities Provide basic first-line support for hardware, software, and technology issues through live chat and service requests, adhering to established processes and procedures Utilize established problem-solving techniques and diagnostic tools to systematically identify, analyze, and resolve technical issues, ensuring minimal downtime and optimal system functionality Apply emerging knowledge of hardware components, networking concepts, and operational management to support and maintain technology systems Contribute to the improvement of processes and procedures by identifying optimization areas and providing feedback on potential solutions Required qualifications, capabilities, and skills Up to 6 months of experience in problem-solving and delivering first contact end‑user support to help resolve issues in real-time, including hardware, software, and network support Exposure to support communication and resolution tools such as live chat, incident/service request management, and runbooks to help solve system issues Baseline knowledge of typical technology operational issues Ability to balance tasks while documenting outcomes Preferred qualifications, capabilities, and skills Familiarity with troubleshooting techniques for hardware, software, and technology systems Capability to document issues, procedures, and root cause analysis About the Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success. Equal Opportunity Statement We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans. #J-18808-Ljbffr JPMorganChase