Transfer Specialist

Additional Information About the Role Join BJC HealthCare as an RN Transfer Center Specialist and expand your impact beyond the bedside while staying rooted in expert clinical triage and decision-making. In this role within the Centralized Patient Transfer Office, you will coordinate patient movement across a 12-hospital network, partnering with internal and external providers to ensure timely access to care. This position is ideal for experienced nurses who thrive in high-volume environments and are seeking system-wide exposure. Following training, the role transitions to a hybrid schedule, with one full week per month worked on-site at the BJC Commons. Job Highlights Coordinate patient transfers across a 12-hospital system High-volume call environment (~100 calls per shift) Night shift: 3x 12-hour shifts (7:00 PM–7:30 AM) Every 3rd weekend + 1 winter and 1 summer holiday annually Shift differentials for nights, weekends, and holidays Hybrid schedule after training (1 week/month on-site) ~8-week in-person night shift orientation Requirements BSN required 5–10 years of RN experience in Emergency Department, triage, or similar setting Strong clinical judgment and triage skills Excellent communication and customer service Ability to multitask in a fast-paced environment Transfer center or call center experience preferred Overview BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice. BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development. BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country. Preferred Qualifications Role Purpose Coordinates all transfer functions in support of emergent, urgent and elective patients to a final destination facility from all potential referral sources to include but not limited to hospitals, clinics, Nursing Homes, and physician offices via a single call to initiate acceptance and expedite decision making relative to a potential access in support of all patients seeking care at BJC. Responsibilities Works directly with staff at each client facility to ensure timely access, appropriate bed assignment, and accurate patient information documentation to assist with an appropriate final destination plan of care at receiving facility Utilizes effective and professional communication to act as liaison on behalf of client facilities between physicians, patient/family, hospital staff, and outside agencies. Ensures accurate and concurrent data collection and maintenance of all patient information, and protects such as defined by HIPAA laws and regulations on behalf of client. Demonstrates the ability to process patient acuity utilizing critical thinking, clinical decision making, and acquired knowledge skills to assist in assessing situations and facilitate patient flow across the continuum of care for each facility. Demonstrates the ability to triage and prioritize patient information and communicate an accurate clinical presentation of the patient for accepting physicians and nurses. BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job. Minimum Requirements Education Nursing Diploma/Associate's Experience 5-10 years Supervisor Experience Licenses & Certifications RN Preferred Requirements Education Bachelor's Degree - Nursing Benefits and Legal Statement BJC Total Rewards At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being. Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date Disability insurance* paid for by BJC Annual 4% BJC Automatic Retirement Contribution 401(k) plan with BJC match Tuition Assistance available on first day BJC Institute for Learning and Development Health Care and Dependent Care Flexible Spending Accounts Paid Time Off benefit combines vacation, sick days, holidays and personal time Adoption assistance To learn more, go to our Benefits Summary. *Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer #J-18808-Ljbffr