Patient Access Specialist - Dental

*This position is eligible for remote work following completion of required onsite training. Candidates must reside in Washington State to participate in training and attend occasional in-person meetings as needed.

Community Health Center of Snohomish County offers competitive wages and a comprehensive benefits package designed to address health, time off, retirement and career-advancement needs. Benefits available include health insurance (medical/dental/vision), up to 120 hours of vacation time pro-rated by FTE every 12 months, paid sick leave, 10-paid holidays, 403(b) Safe Harbor retirement plan with employer match, disability and life insurance, and more! We also offer $0.75/hour for those who test proficiently in a second language.

Job Summary

The Patient Access Specialist-Dental acts as the first point of contact with Community Health Center’s Dental Clinics. The Specialist answers telephones in a centralized call center environment and performs a variety of clerical, reception and administrative tasks: transcribes messages, schedules appointments, pre-registers patients, and verifies insurance coverage. The Specialist may also document compliments, complaints and update patient demographics as needed.

Knowledge, Skills & Abilities

• Reads, speaks, understands and writes proficiently in English.
• Knowledge of dental terminology.
• Works independently and is self-directed.
• Works effectively in a team environment.
• Problem-solves with creativity and ingenuity.
• Organizes, prioritizes, and coordinates multiple activities and tasks.
• Works with initiative, energy and effectiveness in a fast-paced environment.
• Produces work in high quantity and quality.
• Remains calm and effective in high pressure and emergency situations.
• Use of multi-line telephones and other office machines.
• Proficiency in the use of Microsoft Office applications; Word, Excel and Outlook.

Preferred:

• Bilingual skills.

Education

• High school graduate or equivalent.

Preferred:

• Graduate of an accredited Office Skills Certification Program or related field.

Experience

• Customer service related experience working with the general public (1 year).
• Clerical, reception, dental assisting, administrative or secretarial experience in a dental setting or healthcare insurance organization (1 year) .

• Experience scheduling a multi provider dental practice in an electronic dental scheduling system, following standard scheduling guidelines.

Preferred:

• Call Center experience (1 year).
• Working with insurance/billing in a healthcare setting/insurance organization.
• Experience in a multiple provider dental practice.
• Digital imaging familiarity.
• Healthcare information systems, such as electronic health record and practice management systems experience.
• Working with low income, multi-ethnic populations.

Job Specific Functions/Performance:

1. Pre-registers patients in a computerized practice management system.
2. Schedules patients in a computerized practice management system. Maintains appointment schedule and follows office scheduling policies.
3. Helps contact and reschedule patients when providers’ schedules change.
4. Directs phone calls to proper destination or takes messages within the electronic health record.
5. Assists with insurance eligibility verification and advises non-insured patients of insurance enrollment and sliding fee discount.
6. Answers or appropriately refers billing questions.
7. Assists in confirming appointments.
8. Orders interpreter services and interfaces with other outside organizations regarding patient services.
9. Documents compliments and complaints.
10. Accurately documents and routes task communications within the electronic health record.
11. Logs into and out of the telephone system daily as scheduled.
12. Meets the established Call Center daily and monthly goals for call standards (statistics).
13. Meets the customer service call quality standards.
14. Updates patient demographics as needed.
15. Adheres to attendance standards in order to perform the job functions for daily operations and/or continuity of patient care.

CHC is an Equal Employment Opportunity/Affirmative Action Employer (EEO/AA)/At-will employer.