IT Support Associate

Virtual Vocations Inc

Providing technical support in a hybrid work environment, the IT Support Associate will troubleshoot hardware, software, and network issues while ensuring exceptional customer service for end users across the organization. Key Responsibilities Provide Level 1 and Level 2 support for desktops, laptops, and mobile devices, diagnosing and resolving technical issues Manage incident and service requests, ensuring timely resolution in accordance with Service Level Agreements Deploy, configure, and maintain IT assets, including desktops, laptops, and mobile devices, while supporting local infrastructure activities Required Qualifications Preferred Bachelor's Degree in Information Technology or Computer Science 3-7 years of experience in IT Support, Service Desk, Desktop Support, or End User Computing Proficiency in Windows 10/11 Administration and Microsoft 365 applications Experience with IT Service Management (ITIL) and network fundamentals (TCP/IP, DNS, DHCP) Familiarity with endpoint management tools such as SCCM and Intune

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Vacancy posted 3 days ago

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