Business Development Representative

BDC Rep

As a BDC Rep at Nissan Newport News, you will be the primary point of contact for customers seeking information about our vehicles and services. You will play a crucial role in driving sales by managing inbound and outbound communications, scheduling appointments, and providing exceptional customer service to ensure a positive experience for prospective buyers.

Responsibilities

• Manage inbound and outbound customer calls, emails, and online inquiries promptly and professionally.
• Schedule appointments for test drives, service visits, and sales consultations.
• Maintain accurate records of customer interactions and follow-up activities.
• Collaborate with sales and service teams to ensure customer needs are met efficiently.
• Utilize CRM software to track leads and sales progress.
• Provide customers with detailed information about Nissan vehicles, promotions, and financing options.
• Follow up with potential customers to convert leads into sales.

Requirements

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Previous experience in customer service or sales support is preferred.
• Ability to work in a fast-paced environment and handle multiple contacts simultaneously.
• Proficiency with CRM platforms and Microsoft Office Suite.
• A positive attitude and professional demeanor.
• High school diploma or equivalent required; additional education is a plus.

Benefits

• Competitive compensation package.
• Comprehensive health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Employee discounts on vehicles and services.
• Opportunities for career advancement and professional development.
• Supportive and inclusive work environment.

About the Company

Nissan Newport News is a premier automotive dealership located in Newport News, VA, dedicated to providing outstanding customer service and high-quality vehicles. We pride ourselves on our commitment to the community and strive to create a positive and rewarding experience for all our customers and employees.