Senior Program Coordinator

Senior Program Coordinator

The Senior Program Coordinator oversees the planning, coordination, and continuous improvement of Judicial Services programs, including defensive driving, family parenting, and Victim Impact Panels. Responsibilities include course scheduling, instructor recruitment and support, participant records, compliance, accommodations, and program logistics to ensure effective service delivery and adherence to applicable requirements. The position monitors program quality, manages instructional resources, and collaborates with College departments, courts, instructors, and community partners to strengthen existing services, support program effectiveness, and develop new programming opportunities. The Judicial Services department enhances the quality of life in Lake County by providing educational programs, court-ordered services, training, and volunteer opportunities in partnership with the 19th Judicial Circuit Court, probation departments, schools, and community organizations.

Project and Process Management – 50%

• Develop and maintain course schedules, coordinate instructor assignments, and ensure adequate staffing for Judicial Services programs.
• Maintain accurate program, classroom, instructor, and participant records, ensuring timely completion of required documentation, certifications, and reports.
• Coordinate instructor compliance with required training, certifications, and continuing education; oversee onboarding and professional development for adjunct instructors and provide training and operational support to new employees.
• Assist with the recruitment, screening, interviewing, onboarding, and retention of adjunct instructors.
• Conduct needs assessments and evaluate program effectiveness through classroom observations, participant feedback, and course evaluation data; prepare reports and recommendations to inform program improvements and future training needs.
• Lead special projects, partnership initiatives, and community-based programming; represent Judicial Services at meetings, presentations, and stakeholder engagement activities.
• Provide operational oversight and on-site coordination for Judicial Services courses and Live Victim Impact Panels.
• Coordinate the distribution, delivery, and retrieval of instructional materials and program resources across campus locations and instructional sites; maintain inventory and coordinate replenishment as needed.
• Manage classroom assignments and room allocations through the room reservation system.
• Serve as backup administrator for electronic court data transfers and related reporting processes.
• Collaborate with the Judicial Services Accounting Associate to facilitate timely processing of adjunct instructor compensation.

Student/Customer Service – 40%

• Provide guidance and support to instructors in addressing classroom concerns related to student participation, attendance, and behavior.
• Coordinate interpreter services and reasonable accommodations for students with documented needs.
• Distribute electronic certificates, communicate course information, respond to inquiries, and resolve participant concerns.
• Provide registration and payment assistance during periods of increased volume or staffing shortages.

Other – 10%

• Perform other related duties as assigned by higher management.

Required Qualifications

• Bachelor's degree and a minimum of two years of related experience.
• Strong computer skills, including proficiency with Microsoft Office Suite, databases, reporting systems, and web-based applications.
• Strong organizational, written, and interpersonal communication skills.
• Experience providing training, onboarding, or operational support in a professional setting.
• Ability to work effectively with individuals from diverse cultural, linguistic, socioeconomic, and educational backgrounds and with varying abilities, including individuals with disabilities, and to establish and maintain effective working relationships with students, faculty, staff, and community partners.

Desired Qualifications

• Bilingual in Spanish and English.
• Experience working with court systems or operations.
• Experience coordinating non-credit, continuing education, workforce development, community-based training, or similar educational programs.
• Experience collecting, analyzing, and reporting program performance and evaluation data.
• Experience developing and implementing programs and curricula.

Work Schedule: 8:30am - 5:00pm, Monday - Friday

Pay: $59,000/year

Full-Time/Part-Time: Full time

Total Hours Per Week: 40

Position Type: Staff

Job Family: Specialist

Location: Lakeshore Campus

Department: Judicial Services Department

EEO Statement: College of Lake County is an Equal Opportunity Employer with a policy of non-discrimination. Qualified applicants are considered without regard to race, color, age, sex, national origin, disability, religion, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, ancestry, citizenship, parental status, pregnancy or any other status protected by law.