Supervisor

Zadig & Voltaire is an equal opportunity employer. Position Overview As a Sales Supervisor at Zadig & Voltaire's Madison Flagship boutique, you play a pivotal role in driving store performance and fostering a culture of excellence. You support the General Manager (GM) and Assistant General Manager (AGM) in achieving sales goals and operational standards. In their absence, you serve as the store lead, ensuring seamless execution of daily tasks, exceptional customer service, and team development. Key Responsibilities Lead your team to meet and exceed store sales targets as directed by the GM/AGM Maintain a strong floor presence to maximize selling opportunities Ensure a consistent positive and rewarding client experience Deliver personalized customer service in line with brand values and standards Support key business initiatives and product launches Drive clientele development through customer data collection and relationship-building Leverage marketing tools to engage clients and boost sales Utilize CRM technology to enhance client journey and experience Stay informed and passionate about the luxury fashion industry and market trends Ensure the store is clean, organized, and welcoming to customers Maintain visual standards and ensure compliance with all company policies Note: This list of responsibilities is not exhaustive. Additional duties may be assigned as needed to support business operations and team success. Requirements Sales & Service Proven success in customer/clientele sales and meeting performance goals Commitment to delivering exceptional customer service and exceeding expectations Leadership & Operations Experience in team management, training, and performance techniques Ability to manage priorities, multitask, and maintain attention to detail Strong verbal and written communication and interpersonal skills Technical Skills Familiarity with retail POS systems, (Y2) Microsoft Office, and Google Docs Comfortable using technology to support sales and enhance customer service Personal Attributes Passion for the contemporary / luxury fashion Positive, proactive, and collaborative mindset Flexible, responsible, and self‑motivated Education & Experience High School Diploma required; Associate or Bachelor’s degree preferred Minimum 1 year of experience as a Sales Supervisor #J-18808-Ljbffr