Customer Service Representative

Customer Care Advocate – Oriskany – Group Life Products Location: Oriskany Anticipated Start Date: August 3, 2026 This is a hybrid role with in-person training followed by a primarily work-from-home setup. This role supports MetLife’s Group Life customers by delivering high-quality customer service and assisting with inquiries related to life insurance policies offered through employers. The position begins with structured in-person training followed by a virtual work setup, requiring strong adaptability, communication skills, and customer focus. Training & Onboarding Onboarding: First 3 days Training Period: 08/03/2026 – 09/08/2026 (In-person) Training Hours: Monday–Friday, 8:30 AM – 5:00 PM EST (30-minute lunch) Nesting Period: 09/09/2026 – 09/22/2026 No time off is permitted during training until the end of nesting Work Schedule Must be available Monday–Friday between 8:00 AM – 11:00 PM EST Post-training schedules are assigned via a performance-based ranking system Employees bid on shifts based on:Progress check scores Behavior ratings (attendance, participation, adaptability, etc.) Flexibility is required as schedules may change based on business needs Work Setup & Requirements Hybrid structure: Virtual work with in-person training Occasional in-office requirement (once per month or during technical issues) Must have:High-speed wired internet (500–650 kbps minimum; no Wi-Fi or hotspots) Quiet, secure workspace Camera enabled for meetings, training, and coaching Experience Requirements High school diploma or equivalent (required) 1–3 years of customer service experience (preferred) Works under direct supervision Equipment Provided Laptop, dual monitors, keyboard, mouse, docking station Equipment must be returned within one week after assignment ends