Senior Vice President, Operations

Vice President Of Operations

Our organization is growing quickly and expanding our footprint, and we are looking for a passionate and organized Vice President of Operations to help fuel that momentum! As a key member of the executive leadership team, the Vice President of Operations will drive operational excellence across a rapidly expanding QSR brand with a mix of corporate-owned and franchise locations. This role is responsible for scaling operations, optimizing performance, and ensuring consistent brand execution while fostering a culture of innovation, accountability, and guest satisfaction.

Key Responsibilities

Strategic Leadership

• Develop and implement scalable operational strategies to support aggressive growth targets.
• Partner with executive leadership to align operations with brand vision, financial goals, and market expansion plans.
• Lead cross-functional initiatives to improve systems, processes, and infrastructure.

Operational Oversight

• Manage day-to-day operations across both corporate and franchise locations.
• Ensure consistent execution of brand standards, food safety protocols, and customer service excellence.
• Monitor and analyze operational KPIs to identify trends, opportunities, and areas for improvement.

Franchise Relations

• Collaborate with franchisees to support operational success and brand consistency.
• Provide guidance, training, and resources to franchise partners.
• Serve as a liaison between corporate and franchise operations, balancing autonomy with brand integrity.

Team Leadership

• Build and lead a high-performing operations team, including regional and district managers.
• Promote a culture of accountability, continuous improvement, and employee engagement.
• Develop leadership talent and succession planning across the organization.

Financial Management

• Oversee operational budgets, cost controls, and financial performance.
• Drive profitability through labor optimization, inventory management, and operational efficiencies.

Customer Experience

• Champion initiatives that enhance speed of service, food quality, cleanliness, and overall guest satisfaction.
• Leverage customer feedback and data to inform operational improvements.

Qualifications

• Bachelor's degree in business, Hospitality, or related field (MBA preferred).
• 10+ years of progressive leadership experience in QSR or multi-unit restaurant operations.
• Experience managing both corporate and franchise operations.
• Proven success in scaling operations in a high-growth environment.
• Strong financial acumen and analytical skills.
• Exceptional leadership, communication, and organizational abilities.
• Willingness to travel as needed.

Preferred Skills

• Experience with franchise development and support.
• Familiarity with restaurant technology platforms (POS, scheduling, inventory, analytics).
• Expertise in process improvement methodologies (Lean, Six Sigma, etc.).
• Ability to thrive in a fast-paced, entrepreneurial environment.

HTO EMP., LLC. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

HTO EMP., LLC is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at View email address on click.appcast.io.