Principal Product Manager

Role Description

The mission is to reduce administrative burden in DrChrono by 50% in 2026 — from roughly 8 minutes per visit to under 4 — by reimagining the workflows that surround the visit and helping teams deliver measurable outcomes for practices.

• The DrChrono outcome: reduce administrative time per visit from ~8 minutes to <4 minutes.
• The core workflows around the visit:
  • Message Center
  • Patient portal
  • Scheduling
  • Intake
  • Reminders
  • Follow-up
  • Administrative task management
• The product strategy, sequencing, and quality bar for reducing practice burden across these workflows.
• The measurement system that proves whether we are actually saving time.

Qualifications

• A strong product leader who thinks in workflows, outcomes, and systems.
• Someone who understands that great healthcare software reduces work, not just digitizes it.
• Excellent customer discovery instincts and the ability to separate symptoms from root causes.
• Strong product mechanics: strategy, sequencing, requirements, acceptance criteria, validation, and launch quality.
• Ability to influence across product, engineering, design, support, implementation, and GTM.
• High standards, low ego, and a bias toward measurable customer impact.

Requirements

• Lead discovery with DrChrono practices to understand where work gets stuck, where staff lose time, and where patients can self-serve.
• Reimagine the Message Center so teams can prioritize, route, respond, and close the loop faster.
• Help deliver a modern patient portal that reduces calls, messages, manual intake, and routine front-office work.
• Improve scheduling and administrative workflows so common tasks are simpler, faster, and more automated.
• Partner deeply with design and engineering to shape product bets, write crisp requirements, define acceptance criteria, and test real workflows.
• Use data and customer evidence to identify the highest-leverage opportunities, not just the loudest requests.
• Align support, implementation, sales, and customer success so launches are understood, adopted, and measurable.
• Establish clear metrics:
  • Administrative minutes per visit
  • Message resolution time
  • Portal adoption
  • Scheduling conversion
  • Task completion time
  • Support burden
  • Staff satisfaction

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid.
• Robust health and wellness benefits, including an annual wellness stipend.
• Continued investment in your professional development through Udemy.
• 401k with company match.
• Flexible and generous paid time off.
• Employee Stock Purchase Program.