Lucilles BBQ - Front Desk

Job Details Location: Lucilles BBQ Brea – Brea, CA 92821 Position Type: Part Time Salary Range: $16.90–$16.90 hourly Job Shift: Any Job Category: Restaurant–Food Service Position Summary The Front Desk provides warm, friendly, and immediate greetings to guests at the door. It records guest information and provides accurate wait‑time quotes when appropriate. The staff seats guests, presents clean menus in a friendly, professional, and quick manner, and assists servers with removing dishes, resetting tables, and other service steps. Candidates should be organized, able to think and act quickly and effectively while retaining self‑composure. Responsibilities Greeting and seating guests, presenting menus, and informing them of special menu items Working in a team environment with the ability to be an effective team player Maintaining adequate knowledge of the restaurant’s food offering and preparation Providing guests with hospitality that meets Company service standards and exceeds their expectations Taking guest information and quoting wait time accurately when tables are not immediately available Planning reservations and wait‑list parties in advance or within the given time frame Reviewing the floor plan to assess current and upcoming table availability changes Observing tables and keeping track of clean, dirty, and occupied tables Cleaning, organizing, and stocking menus at the front desk Answering the phone in accordance with Company standards and answering questions about the menu and restaurant Assisting food servers by removing used or unnecessary items from guests’ tables, providing initial beverage service, bussing tables, and resetting for new guests Interacting with guests entering and departing to ensure a positive dining experience Filling to‑go orders, if applicable, according to food and beverage specifications and packaging standards Maintaining restrooms throughout the shift Supporting food servers and kitchen staff in other duties as required Taking pride in personal appearance, reporting to work in neat and clean clothing, and maintaining well‑groomed hair and personal hygiene per Company policy Displaying integrity and honesty in all aspects of employment Performing other duties as directed Qualifications – Knowledge, Skills, and Abilities Excellent verbal and written communication skills Excellent interpersonal and conflict‑resolution skills Excellent organizational skills and attention to detail Ability to remain calm while working under pressure in a fast‑paced environment Ability to act with integrity and professionalism Proficient ability to communicate in English in an oral and written format Ability to absorb and retain information quickly; ability to pass menu‑related tests California food handler’s card required Basic mathematical skills; ability to handle cash and make change Basic reading and writing skills Basic computer skills Multi‑task oriented Minimum Qualifications Must be 18years of age or older at the time of application Willingness to work evenings and weekends as required Knowledge of and ability to adhere to workplace safety procedures Must be able to suggestively sell food and beverage items Preferred Qualifications One or more years of full‑service restaurant experience Physical Demands and Work Environment The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the team member is standing for the entire shift. A seat is made available at the front desk for those coordinating or greeting. The team member frequently reaches, bends, stoops, lifts, shakes, stirs, pours, carries, and pushes. The team member frequently uses hands or fingers, handles or feels objects, tools, or controls in repetitive motions. The team member is frequently required to walk, sit, and reach with hands and arms. The team member carries trays up to 50pounds and occasionally lifts and carries tubs and cases weighing up to 75pounds. The team member must frequently communicate with guests and coworkers. The team member is occasionally exposed to hazards including cuts from knives, slipping, tripping, falls and burns; frequent exposure to smoke, steam, high temperatures, humidity, and extreme cold; frequent contact or immersion of hands in water, sanitation solutions, meat products, poultry products, seafood and produce items, and frequent washing of hands. Additional Information This job description is not exhaustive and does not create an employment contract or obligation. Employees may be required to perform additional job‑related duties as assigned. Equal Employment Opportunity Hofs Hut Restaurants, Inc. is an Equal Opportunity Employer, a drug‑free workplace, and complies with ADA regulations as applicable. #J-18808-Ljbffr Hofman Hospitality Group