Station Manager - ORD

Position Overview

BTX Global Logistics is seeking a proven operations leader with a strong track record in the global freight forwarding industry. The Station Manager – ORD is responsible for leading and managing the ORD station while supporting national operations, customer service, compliance, SOPs, and KPIs. This role reports to the VP, Operations and is accountable for service quality, operational performance, and profitability in alignment with BTX’s strategic objectives.

The Station Manager fosters a positive, high-performance work environment, develops team capabilities, and ensures customers receive best-in-class service throughout the shipment lifecycle.

Key Responsibilities

• Lead and manage daily operations of the ORD station.
• Maintain a positive, engaged, and accountable work environment.
• Clearly communicate roles, responsibilities, and performance expectations; hold team members accountable.
• Develop employees for increased responsibility through coaching, training, and leadership development.
• Partner with Sales and Corporate Leadership to create and maintain customer-specific SOPs, including business overviews, contacts, operational processes, and quoting procedures.
• Ensure all SOPs are consistently followed to deliver best-in-class customer service.
• Ensure timely, professional responses to all customer emails and phone calls.
• Treat Sales partners as internal customers and maintain strong cross-functional communication.
• Ensure accurate and timely billing of shipments.
• Report staffing, operational, vendor, and IT issues to Corporate for resolution.
• Utilize Microsoft Office tools (Outlook, Word, Excel) effectively in daily operations.

Knowledge, Skills, and Abilities

• High School diploma or equivalent required. College Degree preferred. 
• 10 years of prior operations experience; customer service or call center experience preferred.
• Minimum of 3 years of hands-on operational experience in a corporate environment.
• Desk level operations experience required, including quoting, routing, documentation, AWB and BOL preparation, and domestic/international forwarding network knowledge.
• Knowledge of TSA regulations and IATA Dangerous Goods certification preferred.
• Excellent interpersonal skills with the ability to work effectively with agents, partners, and clients.
• Strong verbal, written, and listening communication skills.
• Strong organizational and time-management capabilities.
• Analytical problem-solving skills with a data-driven decision-making approach.
• Broad operational background with experience in dynamic, growth-oriented environments.

Additional Information

BTX Global Logistics is a global transportation and logistics organization with over 45 regional branches across the U.S. and Canada. The Station Manager will play a key role in supporting transformational changes as the organization continues to grow rapidly.

Employment Type : Full-Time, Exempt

Industry : Freight Forwarding

Compensation : Salary commensurate with experience

Benefits : Competitive

Travel : Limited

Location : ORD Station

BTX Global Logistics is an equal opportunity employer committed to building a diverse and inclusive workforce. Employment decisions are made without regard to disability, veteran status, or any other status protected by federal, state, or local law.