Front Desk Supervisor

Courtyard Boston

Norwood, MA

Job Description
Job Description
Description:
POSITION SUMMARY
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
Set up accurate accounts for each guest according to their requirements.
Enter Marriott Rewards information. Ensure rates match market codes, document exceptions.
Secure payment prior to issuing room key, verify/adjust billing.
Compile and review daily reports/logs/contingency lists.
Complete cashier and closing reports.
Supply guests with directions and property information.
Accommodate guest requests, contacting appropriate staff if necessary.
Follow up to ensure requests have been met.
Process all payment types, vouchers, paid-outs, and charges.
Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures.
Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Ensure adherence to quality standards.
Enter and locate information using computers/POS systems.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Requirements:
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: TIPS Certification
Experience with FOSSE Property Management System is preferred

Apply

Vacancy posted more than 2 months ago

Similar jobs that could be interesting for youBased on the Front Desk Supervisor in Norwood, MA vacancy

Front Desk Supervisor
...Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance... ...and procedures while meeting/exceeding financial goals. Ensure that the arrival Front Desk, Supervisor, Office Manager, Computer...
Suggested
HEI Hotels & Resorts
Boston, MA
2 days ago
Front Desk Supervisor
...guest service? Are you looking for a team-oriented, supportive and fun work environment? Bella Santé is seeking a full-time Front Desk Supervisor in our Wellesley location. We are searching for bright, outgoing, capable, hands-on leaders to join our prestigious team....
Suggested
Full time
Seasonal work
Bella Sante Day Spas
Wellesley, MA
more than 2 months ago
Front Desk Supervisor
$16 - $35 per hour
...Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles...
Suggested
Hourly pay
Full time
Shift work
Night shift
Afternoon shift
Hilton
Chelsea, MA
1 day ago
Front Desk Supervisor
$19.75 per hour
Join the Hampton Inn Boston-Natick team as a Front Desk Supervisor, where you will play a key role in ensuring a welcoming and exceptional guest experience. In this position, you will lead and support the front desk team, handle guest inquiries and concerns, and uphold...
Suggested
Bi-weekly pay
Hourly pay
Full time
Flexible hours
Hampton Inn Boston-Natick
Natick, MA
4 days ago
Front Desk Supervisor
$24.5 - $25.5 per hour
...Front Desk Supervisor Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels...
Suggested
Flexible hours
Shift work
Night shift
Pyramid Global Hospitality
Auburndale, MA
4 days ago
Front Office Manager
$23 per hour
...Full-time Description As our Front Office Manager , you will be involved with all aspects of the front office operations.... ...will be responsible for ensuring the overall success of the front desk, guest satisfaction, and product quality standards are being met...
Full time
Live in
Local area
Flexible hours
Night shift
Island Hospitality Management
Dedham, MA
23 hours ago
Front Desk Supervisor (Opening)
$17 - $20 per hour
...Bulfinch Place, Boston, MA, 02114, United States Base Pay: $17.00 - $20.00 / Hour Job Category: Boston, Management/Supervisory, Front Desk Employee Type: Non-Exempt Manage Others: No Contact Information Name: NYSC - Bulfinch Phone: (***) ***-****...
New York Sports Club
Boston, MA
3 days ago
Front Office Manager
$65k - $70k
...Front Desk ManagerThe Holiday Inn Dedham is conveniently located less than a mile from the Dedham Corporate Center Commuter Rail. There is over 8000 Sq. ft. flex meeting space, heated indoor pool, with 200 guest rooms which include 8 Suites. We have an amazing team that...
Full time
Temporary work
Flexible hours
Shift work
Weekend work
Spire Hospitality
Dedham, MA
1 day ago
Front Office Supervisor
...A specialized healthcare provider in Dedham seeks a Lead Front Office Associate to join their team. This full-time position involves leading patient interactions, managing scheduling and insurance verification tasks, and providing training to new staff. Required qualifications...
Full time
RAYUS Radiology
Dedham, MA
1 day ago
Front Office Supervisor - Weekend Availability
Buffalo Lodging in Canton, MA is seeking a Front Office Supervisor to coordinate operations, ensure superior guest service, and support management. Responsibilities include overseeing front office staff and assisting in guest service. The ideal candidate has customer service...
Shift work
Weekend work
Buffalo Lodging
Canton, MA
1 day ago
Front Office Supervisor - Guest Services Lead (Flexible Shifts)
Buffalo Lodging Associates, LLC is looking for a Front Office Supervisor at their Homewood Suites by Hilton Boston/Canton. This role includes overseeing front office operations, ensuring superior guest service, and training new team members. Ideal candidates have customer...
Flexible hours
Buffalo Lodging Associates, LLC
Canton, MA
2 days ago
Front Office Manager
...Front Office Manager Welcome to The Colonnade! Nestled among the city's finest shopping and cultural venues, The Colonnade Hotel... ...reservations. What the job is like: Support and coach front desk Complete shift check-lists as specified. Handle guest...
Full time
Shift work
Afternoon shift
The Colonnade Hotel
Boston, MA
23 hours ago
Hotel Front Office Supervisor
...Canton hotel located at 50 Royall St in Canton, MA is seeking a Front Office Supervisor to join their team! The Front Office Supervisor is... ...between front office staff and management. Cover shifts on the desk Assist the AGM with training new Front Office Team...
Weekly pay
Temporary work
Local area
Worldwide
Flexible hours
Shift work
Night shift
Weekend work
Day shift
Afternoon shift
Buffalo Lodging Associates, LLC
Canton, MA
more than 2 months ago
Hotel Front Office Supervisor
...Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join our team! SHG is an organization whose success is... ...Education And Experience In-depth knowledge of hotel Front Desk operations Basic math skills Ability to communicate...
Daily paid
Immediate start
Flexible hours
Night shift
Weekend work
Schulte Hospitality Group
Westwood, MA
4 days ago
Dental Front Desk & Patient Care Coordinator
...Mass Oral Surgery in Norwood, MA is seeking a Patient Care Coordinator to manage front desk duties and patient interactions across two locations. You will be the first impression for patients and coordinate administrative tasks to ensure a smooth visit. The role requires...
Work at office
Specialty1 Partners
Norwood, MA
12 hours ago
Dining Room Supervisor
$44.81k - $62.74k
...and complete them with minimal assistance and total follow up. Exercise initiative, seeking additional tasks and projects from supervisor. Recognize problems independently and work toward improving systems and procedures. Communicate with supervisor as to any...
Contract work
Local area
Remote work
Long distance
Flexible hours
Hebrew SeniorLife
Norwood, MA
1 day ago
Guest Service Supervisor - Seasonal Flex
$18.89 - $22.33 per hour
...Guest Service Supervisor Our Guest Service Supervisor is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management. At Global Partners, business starts with people. Since 1933, we've believed...
Seasonal work
Local area
Flexible hours
Shift work
Night shift
Global Partners
Westwood, MA
4 days ago
Front Desk Coordinator
...favorite place to shop. What do we do? Like shopping at Trader Joe's? Then, maybe you'll love working with us. We are looking for a Front Desk Coordinator who is searching to do what they'll love! Do you have experience in customer service? Do you love food? If so, read...
Work at office
Trader Joe's
Boston, MA
1 day ago
Front Desk Coordinator
$19.81 - $28.3 per hour
## Front Desk CoordinatorApplyremote type: Onsitelocations: Boston-MAtime type: Full timeposted on: Posted Todayjob requisition id: RQ... ..., working collaboratively with other departments or supervisors.**Qualifications**Education High School Diploma or Equivalent...
Hourly pay
Remote work
Shift work
Mass General Brigham Incorporated
Boston, MA
3 days ago
Front Desk Supervisor (Closing)
$17 - $20 per hour
...Boyston Street, Boston, MA, 02116, United States Base Pay $17.00 - $20.00 / Hour Job Category Boston, Management/Supervisory, Front Desk Employee Type Non-Exempt Manage Others No Contact Information Name NYSC - Boylston Phone (***) ***-**** Job...
New York Sports Club
Boston, MA
3 days ago
Hotel Front Office Supervisor
...Canton hotel located at 50 Royall St in Canton, MA is seeking a Front Office Supervisor to join their team! The Front Office Supervisor is... ...between front office staff and management. Cover shifts on the desk Assist the AGM with training new Front Office Team members....
Weekly pay
Temporary work
Local area
Worldwide
Flexible hours
Shift work
Night shift
Weekend work
Day shift
Afternoon shift
Buffalo Lodging
Canton, MA
1 day ago
Assistant Front Office Manager
...developing your skills, this could be the right role for you. This position will be responsible for supervising/managing/overseeing the Front Office. Job Description: As the Assistant Front Office Manager, you will be responsible for assisting in the direction and...
Full time
Shift work
Night shift
Afternoon shift
The Colonnade Hotel
Boston, MA
23 hours ago
Front Office Manager
...Front Office ManagerManage hotel front office operations in accordance with established guest service and sustainability standards.Your Growth PathAssistant General Manager – General Manager - Area General ManagerYour FocusInterview, select, train, schedule, coach and...
Full time
Part time
Weekend work
Hersha Hospitality Management
Chelsea, MA
4 days ago
Front Office Manager
...Opportunity: Front Office Manager Manage hotel front office operations in accordance with established guest service and sustainability standards. Your Growth Path Assistant General Manager – General Manager - Area General Manager Your Focus Interview, select, train, schedule...
Daily paid
Full time
Part time
Weekend work
The Westin DFW Airport
Chelsea, MA
3 days ago
Front Office Manager - Oral Surgery
1 day ago Be among the first 25 applicants Front Office Manager– Oral Surgery Location: Oral & Facial Surgery Centers of Massachusetts... ...0-$57,000.00 3 weeks ago Westin Boston Seaport District - Front Desk Manager OEM Manager - Hotel Operations Encore Boston Harbor We’re...
Full time
Temporary work
Work at office
Paradigm Oral Health
Watertown, MA
2 days ago
Front Office Manager
$78k - $84k
...hotels in the US. You will assist in leading Front Office team to drive for service... ...Division and the hotel. Ensure that all Front Desk, The Langham Services, Bell and Door colleagues... ...Relations colleagues and Front Office Supervisors. Ensure that The Langham Services...
Hourly pay
All shifts
Shift work
Night shift
Langham-Hote
Boston, MA
23 hours ago
Front Office Manager
$70k - $85k
...from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Front Office Manager Overview To work closely with Director of Rooms and Assistant Front Office Manager and staff to ensure maximum Front...
Work at office
Flexible hours
Shift work
Night shift
Weekend work
Omni Hotels
Boston, MA
4 days ago
Front Office Manager
$70k
...If this sounds like you, consider this exciting opportunity! As Front Office Manager , you will mentor our dynamic front office TEAM ensuring... ...of guest services for the hotel. This includes the front desk, reservations, and audit as well as general guest services working...
Full time
Work at office
Night shift
Hyatt
Boston, MA
3 days ago
Front Office Manager
...stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street. Overview The Assistant... ...position is responsible for ensuring the operation of the Front Desk, Uniformed Services and Telephone Communications in an attentive...
Work at office
Worldwide
Night shift
Highgate Hotels
Boston, MA
1 day ago
Front Office Supervisor
...and an exceptional bottom-line.Position SummaryTo supervise the front office to strive towards total guest satisfaction. Ensure that all... ...all room blocks and pre-blocking.Strong presence on front desk to ensure checklists are completed accurately and service is being...
Local area
All shifts
Shift work
Meyer Jabara Hotels
South Boston, MA
23 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Front Desk Supervisor. Be the first to apply!