Chief Medical Officer

The Chief Medical Director is a strategic leader creating a plan for aligning people, processes and values that support and further the organization's mission. Under the administration of the Chief Executive Officer, the CMO is responsible for David Raines Community Health Centers' compliance with all clinical medical policies, directives, rules, regulations and clinical performance standards of the state, the federal government, and accrediting bodies and serve as the organizations ultimate authority on medical issues. The CMO scopes of responsibilities include population community health, behavior health and integrated care for the underserved communities. The CMO will model behaviors consistent with the published values and the Code of Conduct of DRCHC.

Essential Skills:

• Work experience in a primary care setting with Pediatric, Adolescent, Adult and Geriatric patients
• Management experience and proficiency in a clinical setting
• Must be able to use protocols, guidelines and benchmarks to implement policies and develop quality improvements while utilizing best practices
• Excellent organizational skills, leadership skills, and excellent verbal and written communication skills
• Proficiency using EHRs systems and other computer programs
• Full knowledge of the nineteen requirements of FQHCs
• Must be able to effectively handle multiple tasks and priorities in order to meet deadlines and act as Clinical Lead;
• Provide direct care to patients within the Scope of Practice for which provider is licensed;
• Provide direct care to clients/patients to support medical needs of the target population;
• Manage patient care under Best Practices, Uniform Data System recommendations, and as prescribed to maintain accreditation;
• Identify and prioritize medical decision making with a fiscally minded approach to care;
• Complete thorough documentation of visits and medical orders to support billing charges;
• Complete billing components of visit to optimize revenue within dictated times frames;
• Participates in webinars, conferences and meetings relative to assigned program and Primary Care;
• Report to funders as directed in reports, emails or teleconferences as Chief Medical Officer;
• Support Credentialing and Privileging decision making of medical providers and allied health professionals and participates as a liaison to the DRCHC Health Center's Board of Directors;
• Participate in agency Quality Improvement/ Quality Assurance program to meet Clinical Measures requirements for accreditation;
• Oversees development of Best Practices initiated by Quality Improvement/ Quality Assurance programming;
• Participates in Operations, Management, Providers meetings for the Agency;

Additional Functions:

• Works with the CEO in coordinating clinical/administrative issues.
• Develops principles of practice for the medical department.
• Participates in the credentialing of the medical staff.
• Develops and updates the center's OSHA compliance program.
• Serves as a Laboratory Director for in-house lab testing.
• Supervises in clinical triage of patients.
• Initiates staff, as well as patient education.
• Participates in the recruitment/retention of the medical staff.
• Chairs the Performance Improvement Committee.
• Helps to develop the Health Center's Health Care Plans.
• Acts as a leader of patient advocacy.
• Develops the on-call scheduling of physicians.
• Develops Health Care protocol for the Medical Staff.
• Attends Board meetings and provides clinical input.
• Provides after-hours emergency and hospital care on a rotating basis with other staff Physicians.
• Provides direct medical care to clinic patients, including examination, diagnosis and treatment according to established policy and protocol.
• Provides in-patient care via local hospital.
• Accepts emergency calls as scheduled or as necessary.
• Meets with other members of the staff and participates in the planning and implementation of health service improvements.
• Frequent contact is maintained with the Medical Director to whom he/she is responsible.
• Performance is evaluated in terms of patient care quality, by conference, and by observation.
• Serves on the health services program committee to review program activities.
• Reviews labs and recalls cases with abnormal labs.
• Calls patients at home to follow up on cases.
• Takes after hour calls once or twice per month.
• Provides after hours emergency and hospital care on a rotating basis with other staff Physicians.

Resource Management Skills:

• Help to develop, lead and perpetuate the organization's strategy and mission; help to ensure activities are value-added and aligned with community need.
• Lead and direct the development, implementation, and monitoring of quality medical care and ancillary services, programs and initiatives. Ensure that the delivery of all health care meets or exceeds:
  • The needs and satisfaction of patients served
  • All organizational and professional standards
  • All clinical outcomes and related expectations
  • All productivity standards, goals, and expectations
  • All financial metrics associated with the efficient, cost-effective delivery of health care services.
• Champion the organization's quality improvement initiatives. Ensure metrics for clinical outcomes are consistently reviewed and the organization is provided clear guidance and direction affecting ongoing improvements in the quality of care. Focus will ensure improving patient experience, reducing expenditures and improving health outcomes as well as working toward patient-centered medical home recognition. The organization will continue to work toward and embrace future focused value-based payment methodology.
• Provide leadership and direction related to clinical collaboratives, studies, programs, or research related initiatives that improve the lives of our patients as well as the communities in which they live.
• Manage all functional areas within budgeted guidelines.
• Personally provide care to patients, as feasible (following established standards of DRCHC's staff physicians). Directly influence improvements in patient well-being through accurate and timely diagnosis and delivery of relevant, high quality medical care. Ensure the delivery of competent, accurate medical care and treatment to all patients as assigned.

Operational Excellence

• Ensure all medical staff members are properly contracted, qualified, directed, and motivated to provide high quality services and care to patients.
• Ensure all patient records and related documentation are maintained current and consistent with best practices in the health care field, as well as within all relevant laws and regulations. Ensure the organization meets or exceeds all governmental, regulatory and accreditation standards in all areas of day-to-day operations.
• Provide advice and counsel to all clinical personnel on matters related to clinical care, patient grievances and related issues. Minimize risk and exposures to the organization by monitoring trends, managing issues, coaching staff, and ensuring compliance with all clinical protocols and QA guidelines.

Relationship Management

• Manage and ensure favorable relationship within the organization's leadership team. Provide leadership, insights, solutions, and support to all other functions with the organization.
• Manage and ensure favorable, collaborative relationships within and among all clinical staff. Establish effective communication between leadership and clinical staff. Develop a culture of health care professionals open and willing to accept an integrated approach to the delivery of services.
• Manage and ensure favorable relationships with federal partners (HRSA [BPHC and HAB] and CDC), local and state health departments, as well as other accreditation and related resources vital to the organization's continued success.
• Establish positive working relationships with area hospitals, clinics, medical providers and specialists, regulatory

Working Conditions:

• Work is performed primarily in medical offices. Work is often performed in stressful situations with competing deadlines. The noise level in the work environment is usually quiet in office settings and moderate in other situations.
• Work may require evening and weekend assignments that require physical presence outside of 8am-5pm business hours.
• May be required to travel to other health centers to partner with providers in case management.
• May be required to attend conference and training sessions within Louisiana or out-of-state locations.
• May be occasionally required to travel to outside donors, customers, vendors or suppliers

Education/Experience:

• Six years of experience in a clinical, academic or administrative capacity required
• Must have a strong community health/public health orientation; be experienced in patient care management
• Current DEA and BLS certification
• Must be board certified or residency trained as defined by the respective specialty board or organization.
• Must be licensed to practice in the State of Louisiana.
• Must be available to work after hours and weekends as required

WHAT WE OFFER? We offer 10 paid holidays each year, paid time off and extended leave days, discounted services, loan repayment options and continuing education days to name a few. Eligibility for all benefits is based on position and job classification.

WHO WE ARE? DRCHC exists to provide quality, accessible, affordable and comprehensive health care services to all. We have six center locations and seventeen school-based facilities in five cities throughout Northwest Louisiana and corporate headquarters in Shreveport. DRCHC has a licensed patient pharmacy and a state approved Medicaid application center. We even offer transportation for medical and dental appointments. Our staff work as a team to ensure the mission, vision and purpose of DRCHC is achieved daily.

All applications/resumes are accepted online via or any of the external posting sites such as Glassdoor or indeed.