Client Services Manager TCA (Buy-Side)

DescriptionAbout FlexTrade Systems:FlexTrade Systems is a provider of customized multi-asset execution and order management trading solutions for buy- and sell-side financial institutions. Through deep client partnerships with some of the world's largest, most complex, and demanding capital markets firms, we develop the flexible tools, technology, and innovation that deliver our clients a competitive edge. Our globally distributed engineering teams focus on adaptable technology and open architecture to develop highly sophisticated trading solutions that can automate and scale with your business strategies.At FlexTrade, we hold our values close to heart, with pride and gratitude, as they guide us in everything that we do. We are dedicated to giving our clients a competitive edge, taking ownership of our responsibilities, being flexible to adapt to ever changing environment and technology, bringing integrity to every interaction and we continue to improve, grow together, and collaborate as one team. All of these, while having Fun, truly make FlexTrade a wonderful place to work.Job Description:FlexTrade is seeking a highly motivated Client Services Manager / Trading Analytics Specialist to support the continued growth of our Transaction Cost Analysis (TCA) and Trade Surveillance business. This role sits at the intersection of trading workflows, client onboarding, analytics, product feedback, and day-to-day client engagement.The ideal candidate understands institutional trading workflows, enjoys solving complex operational and data challenges, and thrives in a fast-paced, client-facing environment. This individual will work directly with buy-side and sell-side trading desks, compliance teams, sales, product, and development teams to onboard clients, deliver analytics, troubleshoot issues, and help clients maximize value from the FlexTrade analytics platform.This is a highly visible role with significant growth opportunity across analytics, client strategy, product management, and trading technology.Key Responsibilities:Client Onboarding & ImplementationsLead onboarding efforts for new TCA and surveillance clients across equities and multi-asset workflowsGather and document client requirements, workflows, reporting needs, and data specificationsCoordinate with client technology teams and internal engineering resources on connectivity, FIX workflows, APIs, SFTP setup, and data ingestionValidate and reconcile incoming order and execution data to ensure data quality and accuracyManage implementation timelines, testing, UAT, training, and go-live supportClient Services & Relationship ManagementServe as a primary point of contact for institutional clientsConduct regular client reviews focused on execution quality, TCA findings, surveillance alerts, and workflow optimizationDeliver analytics presentations and explain trading results to traders, heads of trading, compliance teams, and portfolio managersTroubleshoot client issues related to data, benchmarks, analytics, reporting, and platform workflowsBuild trusted relationships through proactive communication and high-touch supportTrading Analytics & SurveillanceAnalyze pre-trade, real-time, and post-trade trading analyticsSupport trade surveillance workflows including alert review, calibration, and investigative analysisAssist clients with benchmarking, peer analysis, broker evaluations, and execution optimizationHelp clients interpret trends across execution performance, liquidity, participation rates, venue selection, and algorithm behaviorSupport ad hoc client analysis requests and customized reporting initiativesInternal Collaboration & Product FeedbackPartner closely with Sales, Product Management, Engineering, and Data teamsTranslate client feedback into actionable product enhancement requestsAssist with Proofs of Concept (PoCs), client trials, and strategic evaluationsHelp improve onboarding processes, documentation, training materials, and operational workflowsContribute ideas to enhance scalability, automation, and client experienceRequirementsQualifications3–7+ years of experience in institutional trading, TCA, EMS/OEMS, market structure, surveillance, trading operations, or fintech client servicesStrong understanding of equities trading workflows and electronic trading environmentsExperience working with institutional clients including asset managers, hedge funds, broker-dealers, or asset ownersStrong analytical and problem-solving skills with excellent attention to detailComfortable interpreting large datasets and identifying trends or anomaliesExcellent communication and presentation skills with the ability to explain complex concepts clearlyAbility to manage multiple projects and clients simultaneously in a fast-paced environmentSelf-starter mentality with strong ownership and accountabilityPreferred QualificationsExperience with TCA platforms, EMS/OEMS systems, or trade surveillance solutionsFamiliarity with FIX protocol, APIs, market data feeds, and order lifecycle workflowsDoes this sound like you? We would love to hear from you. Please use the link on this page to apply, and we will get back to you as soon as we are able. For more information, visit or follow us on Twitter and LinkedIn for the latest updates.**FlexTrade Systems, Inc. does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an authorized agreement for a particular SOW (Statement of Work) in place is hired: such resumes are deemed the sole property of FlexTrade Systems, Inc.****FlexTrade Systems, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.**CategorySales