Client Relations Coordinator

Braille Institute of AmericaJoin us in building a more inclusive world at Braille Institute of America. We are undertaking one of the most transformative initiatives in our history, planning our next century of success in serving the blind and visually impaired communities.Through our 2025-2027 strategic planning process, we identified the next generation opportunities to advance critical initiatives in areas such as customer research; the expansion and transformation of current programs and services; the development of new nationally and internationally accessible programs; the creation of dynamic new strategic partnerships; and the alignment of our mission, strategy, and resources.If you are ready to join a dynamic organization transforming the lives of individuals experiencing vision loss, we want you on our team.At Braille Institute, we are driven by a shared purpose: to serve the blind and low vision community. We come together to make a meaningful difference in the lives of others, finding fulfillment in the impact we create. We believe in fostering a culture that is collaborative, inclusive, and flexible.We understand the importance of work-life balance, valuing both personal and professional fulfillment. Here, you'll find an environment that supports your well-being while providing opportunities to learn, grow, and thrive alongside colleagues who are sighted and visually impaired.Join us in embracing technology and innovation as we shape the future of accessibility and positively transform the lives of those with vision loss.Job DescriptionCenter Relations Coordinator:The Center Relations Coordinator is central to the success of our various center locations across Southern California. This role ensures the smooth and orderly operations of the center, providing direct support to the Center Director on a daily basis. In the absence of the Center Director, the Center Relations Coordinator will professionally represent the Center and Braille Institute to both internal and external stakeholders building trust and confidence in how we deliver services.Duties and Responsibilities:Coordinates and performs the administrative and office management functions of the center including document preparation, monitor center budget, flow of correspondence, filing, purchase orders and pay bills, and requisition of materials and supplies. Works closely with Accounting to keep accounts current.Assists the Center Director in ensuring that onsite functions of the office are running smoothly.Customer Service: Delivers excellent customer service to staff, clients, and partners at every point of contact.Answers incoming calls; provides answers/direction, or re-direct to appropriate resource for response. Evaluates opportunities to improve Center operations, updates procedures/policies, or equipment in new ways to improve efficiency and workflow. Collaborates with other Center Coordinators to learn, implement, and share best practices.Communications: Manages both internal and external communication channels to ensure smooth Center operations. Serves as a point of contact for staff, clients, and partners, handing inquiries and directing them appropriately.Utilizing Braille Marketing style guidelines may produce marketing collateral/materials for public events, activities, or company meetings.Supports the Center teams in administrative tasks as needs arise.Files and organizes office documents, invoices, and manuals. Following Braille Institute of America Record Retention Procedures, implement systematic retention, protection, retrieval, transfer and disposal of electronic and paper document procedures.Liaise with vendors of required office supplies and takes inventory.Assists with onboarding new team members; ensures workspace is set up properly; orders supplies and ensures all equipment is secured before new employee begins with Braille Institute of America.Depending upon the center, may greet visitors and direct them to appropriate resources, programs, or services. May be called upon occasionally to represent Braille Institute of America at external events or activities.Assist with the coordination of events at the Center, provide tours, and host visitors.Will handle all student and patron concerns and issues including any conduct problems. Escalates issues as necessary to the Center Director or Vice President, Programs and Services.Assists with Volunteer Impact Program (VIP) coordination. Ensures volunteers are properly onboarded and understand their assignments; liaises with the Volunteer Impact Program Coordinator to maximize the contribution of all volunteers.In smaller Center locations, the Center Relations Coordinator may manage the company's fleet at the center including reservations, maintenance, and ensures that insurance coverage and registrations are up to date. Will collaborate with Facilities to address any repairs, setting up service with vendors for any equipment repairs, e.g., HVAC.Knowledge, Experience and Education:Minimum 5-7 years' relevant experience is required.AA Degree or higher or equivalent experience.Bi-lingual (English/Spanish) proficiency is HIGHLY preferred.Skills and Abilities:Strong knowledge of full Word suite including Microsoft Word, Excel, PowerPoint (or equivalent).Technically astute; comfortable learning new applications and systems.Ability to multi-task and handle a wide variety of issues, topics, challenges. Strong written and oral communication skills.Conflict management skills.Ability to work independently using discretion and judgment in carrying out duties.Travel requirements are minimal.Schedule:7.5-hour day.Day shift.Monday-Friday.Work Location: On site:Physical Requirements: Position operates standard office equipment, adaptive tools/equipment, and materials needed to teach designated subjects. Frequent standing, walking and some lifting may be required.Salary range: $63,000-$68,000