Coordinator, FSQA Customer Relations

Coordinator, FSQA Customer Relations

Location: Los Angeles, CA, US

Hungry for a career that's as rewarding as it is delicious? At Aspire Bakeries, we don't just bake breads, cookies, and cakes - we create foods that bring people together. From La Brea Bakery artisan breads to Otis Spunkmeyer cookies, our products are enjoyed by millions of people every day. And behind every bite are talented manufacturing and support teams who take pride in their work and our food. We're looking for hard-working people who will bring integrity, creativity, and a passion for excellence to everything they do - whether that's on the bakery floor, in the office, or supporting customers. In return, we offer a workplace culture built on care, ownership, and growth - where your contributions matter and your career can rise as high as our bread loaves! With 13 commercial bakeries across North America and a reputation as an industry leader, Aspire Bakeries is rising together with our people and our customers to be the best all-around bakery solution. If you're ready to grow with us, we'd love to hear from you.

Why You'll Love Working At Aspire Bakeries

• Culture Our culture thrives on collaboration, diversity, and a shared passion for excellence. We support team members, empower growth, and encourage everyone to bring their authentic selves to work.
• Health & Wellness Comprehensive medical, dental, and vision coverage, plus company-paid life insurance and additional voluntary options to fit your needs.
• Work-Life Balance Paid parental leave, generous paid time off, and holidays so you can recharge and spend time on what matters most.
• Financial Security A competitive 401(k) with immediate company match, plus short- and long-term disability coverage for peace of mind.
• Growth & Development Opportunities to build skills, grow your career, and develop expertise through Aspire Bakeries' learning and development programs.
• Flexibility & Support HSA and FSA plans to help you manage everyday expenses.
• Recognition & Rewards Performance incentive plans that celebrate achievements across sales, bakery performance, and individual contributions.

About the Role

We are seeking a Food Safety and Quality Control Customer Relations Coordinator to join our team at our Los Angeles, CA office. As a Food Safety and Quality Control Customer Relations Coordinator, you will be accountable for delivering exceptional customer experiences through the effective management of product complaints and inquiries while ensuring accurate documentation and timely resolution. This role is vital to protecting consumer trust, supporting food safety and quality initiatives, and strengthening Aspire Bakeries' reputation for excellence. This role requires you to be onsite in Los Angeles, CA four days per week, giving you hands-on collaboration with the team and daily exposure to the pulse of the business.

Compensation Hourly Rate: $19.00 - $23.00

Core Accountabilities (What You'll be Doing)

• Manage customer complaints and inquiries to ensure accurate intake, documentation, and case resolution.
• Deliver exceptional customer service through professional, empathetic, and timely communication.
• Maintain data integrity within the Emplifi Customer Relations database, ensuring accurate case management and reporting.
• Analyze customer feedback and complaint trends to support food safety, quality, and continuous improvement initiatives.
• Partner with cross-functional teams to facilitate thorough investigations and timely corrective actions.
• Develop expertise in Aspire Bakeries products, manufacturing processes, allergen information, and product specifications.
• Prepare reports, correspondence, and documentation that support departmental objectives and regulatory compliance.

Minimum Qualifications (What You Bring to the Table)

• High school diploma or equivalent required.
• Minimum two (2) years of experience in consumer affairs, customer service, or a related field.
• Strong written and verbal communication skills with exceptional attention to detail.
• Demonstrated analytical, critical thinking, problem-solving, and basic mathematical skills.
• Working knowledge of Statistical Process Control (SPC), data analysis, and charting techniques.
• Typing proficiency of at least 40 words per minute (WPM).
• Proficiency in Microsoft Office Suite (Word and Excel) and experience with database or data entry applications.

Preferred Qualifications (Extra Ingredients for Success)

• Bachelor's degree in Arts, Science, or a related field.
• Experience using customer complaint management or consumer relations database systems.
• Food manufacturing, food safety, or quality assurance industry experience.
• Experience working in a consumer affairs or customer relations environment.
• Bilingual communication skills.

Aspire Bakeries LLC values the contribution each Team Member brings to our organization. The final determination of a successful candidate's starting pay will vary based on a number of factors, including, but not limited to location, shift, education, skill, and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed in this specific job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreements. Aspire Bakeries is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic. We do not use artificial intelligence (AI) tools to screen, assess, or select applicants.