General Manager - Zoom Spaces

What you can expect: Commercialisation Zoom Spaces offers a suite enhancing physical workspaces with AI‑powered tools. Features include Zoom Rooms, Visitor Management, Scheduling Displays, and Workspace Reservation. Supported by hardware and software partners such as HP, Logitech, Google, Cisco, and Meta, it fosters productivity and inclusivity. About the team: Zoom Spaces is an intelligent platform transforming physical workspaces into inclusive, AI‑powered environments, including Zoom Rooms, Workspace Reservation, Visitor Management, Kiosk, Digital Signage, Scheduling Displays, and AI Companion experiences. It is supported by a hardware and software ecosystem; partners include HP, Logitech, Google, Cisco, and Meta. Responsibilities: Owning the complete P&L for Zoom Spaces, including revenue, margin, attachment rates, and investment distribution across the portfolio. Defining and executing commercial strategies, including segmentation, pricing, packaging, platform attachment initiatives, and expanding into new buyer centres such as IT, Workplace, Facilities, and HR. Partnering with the Zoom sales organisation to deliver enablement, develop sales plays, align quotas, and provide support for strategic deployment initiatives. Representing the market and customer voice in product roadmap prioritisation while co‑owning business cases for significant investments linked to revenue and adoption outcomes. Leading hardware and ecosystem strategy, strengthening relationships with device partners, and overseeing Zoom Custom AV and ISV Exchange programmes to drive distinct differentiation. Driving AI commercialisation by converting AI Companion features (Intelligent Director, Recorder, proactive Workspace Reservation, voice control) into tangible customer outcomes and profitable differentiation. Owning Zoom's external narrative for the intelligent office category, representing the business with analysts, clients, media, and at industry events. Operating the quarterly business schedule, delivering precise forecasts, and presenting investment proposals to the executive team and board. What we are looking for: Required Experience and Skills: 15+ years of experience in enterprise technology, including meaningful tenure running a P&L or commercial business at a software or platform company. Demonstrate experience growing a business in hybrid work, workplace technology, collaboration, or audiovisual (AV) and devices, with deep knowledge of buyer, channel, and category dynamics. Demonstrate expertise in hardware and AV ecosystems, including OEM partnerships, device approval processes, channel strategies, and AV systems integrators. Track record of commercialising AI or product‑led growth motions as a measurable lever for attach, expansion, or new‑segment acquisition. Demonstrate exceptional collaboration skills to refine business cases and work effectively with product leadership without taking on a product management role. Demonstrate expertise in go‑to‑market strategies, managing revenue goals, creating sales initiatives, and ensuring effective execution within a large field sales team. Demonstrate professionalism to represent the business effectively to customers, industry analysts, and the board of directors. Hold qualifications in Business, Engineering, or a related field, with advanced education or equivalent expertise considered an advantage. Preferred Experience: Experience at a platform company where the general management role functions within a larger product portfolio rather than as an independent business. Experience in international or global business, as Zoom Spaces operates globally with buyer behaviour varying significantly across regions. Demonstrate prior experience with business models combining subscription and hardware components. Salary Range or On Target Earnings: Minimum: $258,900.00 Maximum: $577,700.00 In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations. Benefits: As part of our award‑winning workplace culture and commitment to delivering happiness, our benefits programme offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work‑life balance; and contribute to their community in meaningful ways. Click Learn ( for more information. Our Commitment: At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr