Restaurant Assistant General Manager

Job Description

Job Description

Description:

Job Description:

Oversee, direct, and coordinate the planning, organizing, training, and leadership of restaurant staff necessary to achieve stated objectives; sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation.

Activities + Responsibilities

Primary

· Promote, work, and act in a manner consistent with the mission of Sora: It is our mission to do whatever it takes to provide our guests with outstanding customer service by creating an environment in which our guests are welcome and tended to; to continually exceed our guests’ expectations through our food quality, presentation, and overall value. Never let good get in the way of being great!

· Ensure that all restaurant policies, procedures, standards, specifications, guidelines, and training programs are followed and completed on a timely basis.

· Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.

· Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards.

· Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.

· Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.

· Compile and balance cash receipts at the end of the day or shift.

· Perform various financial activities, such as cash handling, deposit preparation, and payroll.

· Supervise and participate in kitchen and dining area cleaning activities.

· Investigate and resolve complaints regarding food quality, service, or accommodations.

· Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.

· Control inventories of smallware, front of house dry goods, LBW, specific nonalcoholic product, and report shortages.

· Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.

· Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.

· Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.

· Order product, as assigned by General Manager, based on forecasting of the coming week, and keeping in line with budget and COGS goals.

· Manage and maintain expectations of departments under your direct supervision as determined by General Manager, as well as all other staff members.

· Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

· Forecast staff, equipment, and supply requirements, based on a master order guide.

· Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.

· Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees, and guests.

· Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.

· Assign duties, responsibilities, and workstations to employees in accordance with work requirements.

· Analyze operational problems, such as theft and waste, and establish procedures to alleviate these problems.

· Be knowledgeable of restaurant policies regarding personnel.

· Perform personnel actions, such as hiring and terminating staff, providing employee orientation, and training, and conducting supervisory activities, such as creating work schedules.

· Oversee and ensure that restaurant policies on employee performance reviews are followed and completed on a timely basis.

· Continually strive to develop staff in all areas of managerial and professional development.

· Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.

· Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.

· Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.

· Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control.

· Conduct meetings and collaborate with other personnel for menu planning, serving arrangements, and related tasks.

· Attend all scheduled employee meetings and offers suggestions for improvement.

· Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.

· Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.

· Supplemental

· Greet and seat guests, and present menus.

· Schedule use of private dining room services for events such as company dinners or receptions and negotiate details of arrangements with clients.

· Present bills and accept payments.

· Conduct meetings and collaborate with other personnel for menu planning, serving arrangements, and related details.

· Develop restaurant objectives, budgets, policies, procedures, and strategies.

This Job Is:

· A job for which military experienced candidates are encouraged to apply

· Open to applicants who do not have a college diploma

Qualifications

• Proven experience in staff training and management within a restaurant setting
• Strong background in food service management and kitchen operations
• Excellent supervisory and team management skills
• Familiarity with POS systems
• Experience in inventory control and cash handling
• Knowledge of food preparation and fine dining service standards
• Relevant experience in casual dining, banquet service, and catering operations

Additional Compensation:

• Store Discounts on and off the clock
• A shift meal
• A shift beverage
• Half off friends and family night for staff and their loved ones
• Waiting period may apply

Benefits:

• Only full-time employees eligible
• First call on tickets for high in demand Sora & Lago Custom Events event tickets
• Room for growth and advancement
• Staff incentives and recognition for going above and beyond
• Close knit, family-like work environment