Merchant Success Manager - AU

Merchant Success Manager - AU Sydney, Australia As a member of the ShipBob Team, you will: Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place. Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing. Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward. Role Description: The Merchant Success Manager (MSM) will join ShipBob's growing Merchant Success team responsible for understanding the unique strategic needs of each of our merchants and delivering massive value to help facilitate their growth and success. The MSM will build and manage solid partnerships through a variety of communication methods, including regular proactive health checks, strategic quarterly business reviews, phone, and email correspondence to ensure a positive business impact. This role reports to the Senior Manager, Merchant Success. What you'll do: Consultation: Understanding Merchant Needs and Goals. Solutions: Facilitating Merchant Growth and Success. Adoption: Push Merchant Use of Key ShipBob Features. Risk Management: Nip Issues in the Bud. Collaboration: Involve Key Stakeholders and Teams. Perform: Nail Key Performance Indicators (KPIs). What you'll bring to the table: Minimum 3 years of experience in sales and merchant services in the technology industry. Aptitude to sell via quota attainment. Keen perceptive intelligence in assessing merchant needs and driving solutions to meet those needs. Demonstrated ability to communicate effectively through oral, written, and in-person mediums. Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants. PowerPoint and Excel skills Perks & Benefits: Health and Wellness Benefits Stipend WFH Phone/Internet Stipend ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr ShipBob